Interim Employee Relations Specialist – 6-12 Month FTC
Low Carbon Contracts Company
contract
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £82,000 per year
About the role
- Lead the design and implementation of a robust, professionalised ER case management framework, including governance, risk controls, documentation standards, and quality assurance.
- Introduce and embed effective informal and early‑resolution approaches to reduce case volumes and support constructive conflict resolution.
- Develop and maintain standardised ER toolkits, templates, guidance, and manager training to drive consistency, compliance, and high‑quality decision‑making.
- Oversee and monitor all ER casework, ensuring timely progress and effective escalation routes.
- Provide functional (dotted‑line) leadership to HR Business Partners on ER best practice and professional standards.
- Train, coach, and mentor HR colleagues and line managers to build capability, confidence, and improved judgement in handling ER matters.
- Drive a culture of continuous improvement in ER practice, service standards, and manager accountability.
- Establish and deliver clear ER data dashboards and trend reporting to identify risks, emerging themes, and opportunities for early intervention.
- Use data to inform strategic recommendations and preventative action plans.
- Collaborate closely with the People Operations team on defining ER and workflow requirements for our new HRIS.
- Support vendor evaluation and process design (experience of payroll transformation or outsourced payroll provision is helpful but not essential).
- Contribute to strengthening core HR operational standards and “brilliant basics,” including policy clarity, data quality, and case tracking.
Requirements
- Advanced, specialist ER expertise, with a track record of managing high‑risk, sensitive, and complex ER matters.
- Proven experience designing and implementing ER case management frameworks, governance, and quality assurance standards.
- Strong coaching skills, with the ability to uplift ER capability across a dispersed People team and management population.
- Excellent judgement with the ability to balance legal, cultural, operational, and reputational considerations.
- Strong understanding of informal resolution practices and modern approaches to early intervention.
- Highly data‑literate, capable of interpreting ER trends and using insights to drive action.
- Experience working at or alongside HRBP level within a complex organisation.
- CIPD Level 7 (or equivalent experience).
- Experience contributing to HRIS selection, workflow design, or implementation.
- Exposure to payroll transformation or outsourced payroll provision.
- Previous line management experience.
Benefits
- Annual performance based bonus, up to 10%
- 25 days annual leave, plus eight bank holidays
- Up to 8% pension contribution
- Financial support and time off for study relevant to your role, plus a professional membership subscription
- Employee referral scheme (up to £1500), and colleague recognition scheme
- Family friendly policies, including enhanced maternity leave and shared parental leave
- Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
- Three paid volunteering days a year
- Season ticket loan and cycle to work schemes
- Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
- Employee resource groups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ER case management frameworkgovernancerisk controlsdocumentation standardsquality assurancedata analysisHRIS selectionworkflow designpayroll transformationcase tracking
Soft Skills
coachingconflict resolutionjudgementcontinuous improvementleadershipmentoringcollaborationdecision-makingcapability buildingdata interpretation
Certifications
CIPD Level 7