loveholidays

Brand Manager

• Define and implement the multi-year brand strategy, positioning loveholidays as the leading challenger brand in the travel sector across all current and future markets.
• Oversee the integration of brand narrative across Social, PR, and Influencer channels, ensuring these functions serve the broader brand goal of building trust and cultural fame.
• Partner closely with Performance Marketing, Product, and Commercial leads to ensure brand investments drive long-term consideration and lower customer acquisition costs.
• Develop the playbook for brand entry and growth in new markets, balancing global consistency with the local nuance required to win in diverse cultural landscapes.
• Act as the ultimate bar-setter for creative output, pushing the internal team and agency partners to deliver work that is playful, devoted, and joyful.
• Lead the strategy for brand reputation and high-level PR, ensuring loveholidays maintains a position of authority and trust in an evolving AI-driven travel landscape.
• Manage the total brand budget, establishing sophisticated measurement frameworks that prove the impact of brand equity on the bottom line.
• Lead and inspire a high-performing team, fostering a culture of creative confidence where big ideas are encouraged and data-informed decision-making is the norm.

Brand Director – 12 month FTC

Operations

• Responsible for overseeing the On Holiday Support and Complaints Team, providing clear strategic guidance to the outsourced & inhouse teams, as to drive a strong operational performance to ensure all internal KPIs are met
• You will be responsible for CEO complaints that are sent into our Exec teams, resolving with pace and understanding, then feeding back in the relevant team, the root cause of these customer journeys.
• You will be responsible for the accessibility, medical & personal injury queries that come into the team, ensuring that all queries are dealt with efficiently and the correct levels of attention they deserve.
• Reporting and analysis of daily/weekly/monthly performance highlighting areas for improvement and taking ownership for driving these through
• Ensuring that all processes and procedures are up to date and appropriately controlled, monitored and documented. Highlight areas of concern and interact with other departments to encourage best practice and resolution of issues
• Be the face of/go-to person for your areas of responsibility across the business, being on point to answer all related queries and provide regular updates on the team’s progress
• Challenge internal and external processes and support/implement the changes required to better support our customers
• Playing an active role in the CX management team, working closely with other department managers to highlight any issues that may be having an impact on other teams, ie Pre-Travel Customer Service and work out how to resolve any associated issues
• You will be responsible for representing your departments with our suppliers in their monthly business reviews, holding each one to account on their actions for your respective areas.
• Support and deputise for the Head of Customer Service in meetings with other teams across the business as well as the strategic development of your teams.

Senior Operations Manager – OHS & Post Travel

Customer Support

• Working towards SLAs (Service Level Agreements) on all worktypes so our customers hear back from us in a timely manner.
• Arranging Special Assistance for our customers before they travel so they have all the support they need
• Dealing with complaints using compensation guidelines, taking into consideration customer resolution and financial impact
• Working with our suppliers to achieve suitable resolutions for our customers
• Providing customer’s data should they request it, being careful along the way as this is sensitive information
• Feeding back issues where the problem is ours, so we can fix it and prevent it from happening again
• Maintain an up-to-date knowledge of the travel industry

Customer Experience Agent

Performance Marketing

• Reporting to the Director of Performance Marketing, this role will build and own our paid social and display capability from the ground up, leading the planning, execution, and optimisation of a full-funnel strategy.
• The role will establish a scalable, high-impact channel, driving incremental growth across the business through best-in-class creative, intelligent targeting, and data-led optimisation.
• Develop and own the paid social and display strategy, utilising data-driven insights and the latest platform opportunities, to help achieve business objectives and deliver growth targets.
• Launch, manage, and optimise paid social and display campaigns across multiple platforms (e.g. Meta, TikTok, YouTube, Google Display, Criteo) to build performance across awareness, consideration and conversion.
• Own performance optimisation across targeting, bidding and creative opportunities, using platform algorithms effectively (e.g. Advantage+ or Google Smart Bidding), to align with business goals and market priorities.
• Continuously test audiences, creatives, ad formats, and landing pages to improve performance and scalability.
• Partner with the international market teams to tailor activity to different audiences, geographies, and growth opportunities.
• Working closely with our internal attribution team, to improve our measurement capabilities.
• Build and manage strong internal relationships to brief, test, and iterate high-performing creative assets; ensuring ads are on-brand, customer-centric, and tailored to platform best practices.

Paid Social & Display Manager

Financial Planning and Analysis

• Build and maintain detailed financial models to provide data driven recommendations for operational decision making
• Deliver insights into financial performance by identifying trends, highlighting opportunities, and recommending actions to senior finance and business stakeholders
• Support the annual budget and forecasting cycles, taking ownership of various components and developing expertise within our planning tool (Anaplan)
• Partner with the Reporting team during month end to provide commentary on variances while identifying key risks and opportunities
• Drive innovation and automation within budgeting and management reporting to streamline processes, ensuring high data accuracy and quality
• Collaborate on cross-functional initiatives and ad-hoc finance projects to support broader business goals

Commercial Finance Analyst

Paralegal

• The impact you’ll have not specified in the provided text.
• Your day-to-day not specified in the provided text.