loveholidays

Customer Support

• Outbound Transaction Management: Proactively manage and resolve issues related to pre-booked package holiday components for Czech customers (flights, hotels, transfers, etc.).
• Social Media Engagement: Act as the primary responder for customer inquiries and engagement across social media channels, initially focusing on Facebook and Twitter, with the flexibility to expand to new channels as the market grows.
• Complaint Resolution: Serve as the final escalation channel, handling complex customer complaints and issues efficiently and empathetically, including outbound calling when necessary to resolve urgent matters.
• Market Insight: Support the Marketing team by providing valuable market insights, understanding customer trends, and sharing knowledge about what motivates customers in the Czech market.
• Content & Quality Assurance: Support content teams with expert translations and vet both internal and customer-facing documents and web content for correct spelling and grammatical accuracy in Polish.
• Chatbot Training: Collaborate with the Tech team to train our chatbot, Sandy, helping it to effectively learn and communicate fluently in Czech.

Customer Experience Agent

Systems Engineer

• Operationalise the design system.
• Co-lead its evolution and governance, build and maintain a robust component library in React/TypeScript.
• Help define how our design system supports AI-generated frontend code,
• Bridge design and engineering, working closely with product designers and engineers.
• Review design system features before release to ensure they meet high UX and consistency standards.
• Improve developer experience by partnering with engineers.
• Collaborate with design leadership, product managers, and engineering to ensure the system reflects evolving product priorities.

Design System Engineer – 12-month FTC

Product Designer

• Shape end-to-end experiences by shipping amazing new experiences that drive better conversion and engagement for our customers as we grow our footprint across Europe.
• Balance technical constraints with product needs, you’ll enable consistent experiences so we can maintain quality across journeys and platforms.
• Ask questions, explore data and talk to users to build context, then use what you find to define hypotheses and prioritise work.
• Monitor key metrics like bookings, drop-off and NPS to stay focused on what drives value, and connect product design decisions to the data behind them.
• Communicate with clarity. Build strong narratives around your work, choosing the right approaches to proactively and openly bring people on the design journey together.
• Collaborate and unblock issues quickly, simplifying and clarifying processes for yourself and others, utilising AI to balance speed with quality and impact.
• Design with accessibility from the start. Treat it as a core part of the craft, not a final check, and understand how your work connects to both customer outcomes and loveholidays’ broader goals.