loveholidays

System Administrator

• Support and administrate a large-scale, multi-platform estate encompassing Google Workspace, Microsoft Azure, and Jamf Pro
• Building, supporting and maintaining large scale CRM and Telecoms systems
• Serve as the primary contact for network issues, collaborating with the broader senior team to resolve problems and conduct necessary maintenance across different sites.
• Lead large event meeting setup, support and general AV support/break-fix as needed and support 20 Google Meeting rooms.
• Manage multiple queues of tickets using Freshservice within our SLA.
• Manage and run weekly joiners and leavers, account creations and deactivations.
• Support UK Office, Ireland Office and Dusseldorf office (Onsite and remote).
• Completing technical projects in line with quarterly business key results.

Senior IT System Administrator

Data Scientist

• Reporting directly to the VP of Data, you will lead the function that embeds intelligence at the heart of how we grow.
• You will define and drive Data Science’s contribution to core commercial outcomes; from conversion and pricing performance to acquisition efficiency and experimentation velocity.
• Your work will shape where we invest in Machine Learning and AI, and ensure those investments translate into measurable advantage.
• You will partner with Product and Commercial leadership to identify the highest-leverage opportunities for machine learning, and lead their delivery end-to-end.
• You will ensure our systems are production-grade, scalable and embedded within our engineering standards; transforming intelligence from isolated projects into durable capability.
• And you will build a high-performing Data Science organisation with visible leadership depth, clear progression and develop a strong reputation for Data Science at loveholidays within the industry.
• Define and evolve our Data Science strategy in line with company priorities.
• Partner with Platform and Commercial leaders to identify where intelligence can unlock step-change improvements.
• Bring a clear point of view on AI investment, ML investment, experimentation evolution and long-term capability.
• Lead the development and productionisation of ML systems across search, pricing, recommendation, marketing optimisation and elsewhere.
• Drive measurable value through direct delivery and by scaling ML capability across the organisation.
• Ensure our experimentation and modelling approaches are rigorous, scalable and commercially grounded.
• Translate complex technical work into clear business insight, action and outcomes.
• Attract, develop and retain exceptional Data Scientists.
• Create an environment where embedded Data Scientists operate as proactive partners within platform teams.
• Establish clear standards for technical excellence and engineering maturity.
• Represent Data Science in senior forums with clarity and conviction.
• Influence cross-functional decisions through evidence, credibility and strategic thinking.

Head of Data Science

Administration

• Experience with being the front-line technical person in the team
• Managing our CRM system Kustomer from a technical perspective and owning the technical and communication links between our suppliers and internal teams
• Experience of creating and making changes to process flows, workflows and business rules while understanding the implications of those changes and what regression testing should be completed
• Deploy monitoring tools to monitor system performance, analyse data, and generate reports for managerial review
• Managing our Telecoms system UJET, creating and managing queues, user roles, permissions and ongoing maintenance and regular monitoring
• Administering Google Customer Experience Suite, including configuration, user management, and integration with existing systems
• Building and maintaining automation workflows using N8N to streamline contact centre operations and reduce manual processes
• Additional responsibilities include managing WFM and external contact centre systems through third party suppliers
• Proactively identify trends and areas for improvement, recommending and implementing enhancements to optimise system efficiency through automation

Senior IT System Administrator

Head of Data Science

Senior Contact Centre SaaS Administrator