Lottie

Marketing

• Own and run B2B acquisition channels beyond CRM
• Build the events programme from scratch
• Develop referral and partnership relationships
• Set and manage budget across channels
• Report on lead indicators specific to each channel

B2B Marketing Manager

Customer Support

• Be the first point of contact for partners across Found and the Lottie marketplace — responding over live chat and email and seeing tickets through from first response to resolution.
• Be the human escalation point when our AI Agent hits something they can't solve.
• Contribute to the knowledge base across both products — write and maintain help articles and close content gaps so partners and the AI can find answers faster.
• Get to the root of problems — reproduce issues, dig into accounts, and hand clear, well-evidenced bugs to Engineering and Product.
• Spot patterns across tickets and feed them back to the wider team — turning real-world friction into product improvements.
• Own the metrics that show support is working — response and resolution SLAs, CSAT, and help improve how much our AI Agent can handle over time.
• Help onboard and train new care-provider partners so they get value from Found faster.

B2B Marketing Manager

Customer Service Representative