Loopio

Product Marketing

• Report to Loopio’s People Leader and serve as a strategic advisor to GTM leaders across the organization.
• Provide strategic partnership across the employee lifecycle including onboarding, performance management, compensation planning, leave management, promotions, and offboarding.
• Collaborate with Talent Experience to accelerate talent acquisition, internal mobility, and succession planning for GTM roles.
• Partner with People Operations to improve programs/processes (performance enablement, compensation strategy, engagement surveys, total rewards) tailored to GTM.
• Interpret and apply employment legislation across multiple jurisdictions and develop scalable policies.
• Lead and support complex employee relations matters, including investigations.
• Guide GTM leadership through organizational design, team structuring, and change management initiatives.
• Embed DEIB principles into People initiatives and contribute to DEIB strategy.
• Assess team health, identify performance gaps, and implement initiatives to boost productivity, engagement, and revenue impact.
• Deeply immerse in GTM strategy by attending department kickoffs and aligning with revenue targets.
• Mentor and provide HR expertise to People team members.

Senior People Partner, GTM

Customer Success Manager

• Build meaningful relationships with Loopio's Mid-Market customers through engaging emails, phone calls, and in-person meetings
• Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to nurture phase
• Partner with customers to develop meaningful plans that feed their long-term goals and adhere to Customer Journeys
• Develop creative strategies to increase customer adoption and produce Loopio advocates
• Collaborate with Account Management team to drive growth and reduce churn
• Manage key metrics feeding team goals around adoption, retention, growth, and advocacy
• Measure and action on adoption data through the Customer Health Score framework
• Work with Product Teams to champion customer insights and stories
• Share Customer Success stories through case studies, blog posts, and internal communication
• Work with Support & Services Teams to ensure alignment and provide a cohesive Loopio experience