Customer Success Manager
Flowhub
Job Level
Junior
About the role
- Build meaningful relationships with Loopio's Mid-Market customers through engaging emails, phone calls, and in-person meetings
- Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to nurture phase
- Partner with customers to develop meaningful plans that feed their long-term goals and adhere to Customer Journeys
- Develop creative strategies to increase customer adoption and produce Loopio advocates
- Collaborate with Account Management team to drive growth and reduce churn
- Manage key metrics feeding team goals around adoption, retention, growth, and advocacy
- Measure and action on adoption data through the Customer Health Score framework
- Work with Product Teams to champion customer insights and stories
- Share Customer Success stories through case studies, blog posts, and internal communication
- Work with Support & Services Teams to ensure alignment and provide a cohesive Loopio experience
Requirements
- Impeccable written and oral communication skills
- Superb relationship-building skills with ability to cultivate deep relationships
- Extremely analytical; leverage data in decision-making
- Highly organized
- Results-oriented with goal-driven planning
- At least 1-2 years of Account Management, Customer Success, or similar experience
- Experience in a SaaS company is a plus
- Experience writing sales proposals or responding to RFPs is a huge plus
- Must reside in one of Loopio's hub regions (Canada - BC or Ontario; UK - London; India - Gujarat, Maharashtra, Bengaluru) per posting
- Candidates for Canadian hubs must have valid work permits/SIN; Loopio does not offer sponsorship
