Looking for Job

Call Center Representative

• Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues.
• Review and update order information in proprietary system.
• Assist with back-end support when needed. Attend training sessions regarding new and/or current clients.

Customer Ops Specialist – Call Center

Events

• Serve as the primary point of contact for event hosts, providing consultative planning and guidance throughout the event lifecycle.
• Partner closely with service teams — Catering, Facilities, Technology & AV, Executive Production, Security, Transportation, and Janitorial — to deliver comprehensive meeting services.
• Outline event deliverables, complete project timelines, event workbooks, and communication plans.
• Coordinate and attend site inspections; ensure prompt and accurate handling of all event details.
• Maintain proactive, open communication with clients to ensure clear expectations and high satisfaction, including leading recurring status meetings.
• Track event communication and document updates within the event management system.
• Work closely with the Onsite Event Specialist by providing clear direction and reviewing event logistics to ensure flawless execution.
• Schedule and lead pre‑con meetings; periodically inspect event spaces to confirm services and setups meet requirements.

Event Manager II

Procurement

• Monitor the event request queue daily and review all incoming requests.
• Assign appropriate onsite meeting/event space and route each event to the correct Event Manager.
• Update internal calendars and maintain accurate, up‑to‑date communication in all applicable systems.
• Document event changes, conversations, and approvals with Event Hosts, Event Team Leads, and Event Managers.
• Collect all required information to support event approval processes and track assignments accurately.
• Audit assigned event space and correlated calendars to ensure alignment.
• Support the Operations Manager with various assigned projects as needed.

Customer Ops Specialist – Call Center

Event Manager II

Onsite Event Sourcing Manager