Looking for Job

Recruitment

• Assume responsibility for recruitment functions
• Meet individual and team recruitment goals
• Proactively source applicants for open positions
• Manage leads through the recruitment cycle

National Recruiter

Engineer

• Lead, design, and implement enterprise-level, secure, and resilient technology solutions.
• Package these solutions with auditing, alerting, and high availability while transforming business visions into innovative, customer-ready solutions.
• Provide escalation support to technical engineers and administrators, fostering collaboration, innovation, and superior results.
• Lead operational initiatives, including communication, technical direction, and process improvements.
• Prioritize work based on value and customer input; implement solutions both on-premises and in the cloud.
• Develop prototypes, proof of concepts, and deployment strategies, leveraging best practices in continuous integration and delivery.
• Champion culture, values, and trust within the team, maintaining professionalism and integrity in all interactions.
• Act as subject matter expert for IT Security, leading audits, reviews, and compliance initiatives across departments.
• Coordinate security-related activities with BES and Maritz Security teams, ensuring compliance and continuous improvement.

Tech Engineer II

Customer Support

• Provide superior customer service to attendees, exhibitors, and others utilizing Experient service systems in a fast paced environment.
• Schedule: Monday- Friday (12:00 PM-5:00 PM EST) with occasional overtime and/or weekend availability as needed.
• Demonstrates professional customer service skills at all times, maintains an appropriate pace and positive/professional tone, demonstrates empathy and active listening skills, uses appropriate assisting statements, uses professional etiquette, and effectively controls calls.
• Uses problem-solving skills and efficient use of resources to identify guest issue quickly and correctly resolve issue.
• Uses appropriate escalation protocol, system changes, and account documentation to resolve guest concerns and log history.
• Effectively explains resolution to the caller and provides proper alternatives if unable to deliver the resolution guest is requesting.
• Multi-task navigating multiple technical resources to provide quick and accurate guest issue resolution.
• Ensure accurate data entry of transaction details necessary to complete daily telephone, chat, and email transactions while adhering to all event guidelines and business rules.
• Adheres to PCI compliance rules and regulations.
• Utilizes applicable resources, including but not limited to; Event Websites, Event Wiki pages, training materials, and Intranet.
• Delivers appropriate communication to internal teams to resolve guest issues and/or resolve technical trends reported by callers.
• Participate in meetings and training sessions as assigned.
• Escalate calls appropriately to supervisors to ensure overall customer satisfaction.

Customer Service Representative

DevOps Engineer

• Work as an SRE engineering lead to identify, measure, and prioritize remediation and modernization of highest toil/risk technical debt
• Research products for capacity concerns and resolve capacity issues
• Set up a Load Test environment and continue build out of monitoring system in OpenSearch, Grafana, and Jenkins
• Move logging out of SQL Server where it still exists
• Migrate systems to cloud-native platforms (AWS, Azure) and implement containerization
• Review and recommend architecture, implementation, and remediation with Agile teams; potentially serve as System Team Architect within ATL architectural practice
• Define and monitor SLIs, SLOs, and SLAs; develop and manage error budgets
• Reduce toil and improve system resilience through automation and efficiency improvements
• Partner with internal teams, external customers, and third-party vendors to design and deliver reliable technical solutions

National Recruiter

Tech Engineer II

Customer Service Representative

Site Reliability Engineer, Software Engineer IV