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Sales Development Rep

• Prospect and qualify leads
• Run outbound outreach primarily on LinkedIn and email
• Conduct discovery calls and product demos
• Manage and update your pipeline
• Collaborate with the founder on sales scripts

Sales Development Representative – SaaS

Customer Support

• Provide superior customer service to attendees, exhibitors, and others utilizing Experient service systems in a fast-paced environment.
• Provide professional, empathetic customer service while managing calls with appropriate pace, tone, and etiquette.
• Identify guest issues quickly and resolve them using problem‑solving skills, system tools, and escalation protocols.
• Document account history accurately and communicate resolutions clearly to guests.
• Navigate multiple technical systems simultaneously to deliver fast and accurate support.
• Enter transaction details with precision while following event guidelines and PCI compliance.
• Use internal resources (event sites, wiki pages, training materials) to resolve inquiries.
• Communicate trends or issues to internal teams and escalate calls when needed.
• Participate in required meetings and training sessions.

Customer Service Representative, PT

Events

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
• Act as a subject matter expert (SME) to ensure consistency and training across the team.
• Works 1:1 with employees to identify areas of improvement, growth and opportunities.
• Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports.
• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
• Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
• Manage special projects and provide backup support for the Director of Operations as needed.

Sales Development Representative – SaaS

Customer Service Representative, PT

Operations Manager – Onsite Events