Customer Service Representative, PT

Looking for Job

Customer Service Representative managing calls and providing support through Experient service systems in a fast-paced environment. Also responsible for resolving guest issues and documentation of account history.

Posted 6/3/2026part-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide superior customer service to attendees, exhibitors, and others utilizing Experient service systems in a fast-paced environment.
Provide professional, empathetic customer service while managing calls with appropriate pace, tone, and etiquette.
Identify guest issues quickly and resolve them using problem‑solving skills, system tools, and escalation protocols.
Document account history accurately and communicate resolutions clearly to guests.
Navigate multiple technical systems simultaneously to deliver fast and accurate support.
Enter transaction details with precision while following event guidelines and PCI compliance.
Use internal resources (event sites, wiki pages, training materials) to resolve inquiries.
Communicate trends or issues to internal teams and escalate calls when needed.
Participate in required meetings and training sessions.

Requirements

What you’ll need

Bachelor’s degree or equivalent customer service experience (retail, corporate, travel/hospitality, service industries).
At least one year of customer‑facing experience; call center experience is a plus.
Strong attention to detail and problem‑solving skills with minimal supervision.
Excellent verbal and written communication skills.
Dependability and consistent on‑time attendance.
Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn new technology quickly.
NiCE (CCaas) experience is a plus.
Prior call center experience is a plus.
Experience supporting travel, hospitality, or event‑based customer service is a plus.

Benefits

Comp & perks

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvingattention to detailcall center experienceevent-based customer servicePCI complianceMS Officetechnical systems navigationtransaction detail entrycommunication

Soft Skills

empathydependabilityverbal communicationwritten communicationtime managementteam collaborationadaptabilitycustomer issue resolutionprofessionalismactive listening