Long View Systems

Inside Sales

• Create, manage, and track Cisco renewal quotes and opportunities as contracts approach expiry
• Manage customer contracts and subscriptions through Cisco portals
• Provide clear, informed recommendations on support levels and licensing options
• Act as a liaison between customers, internal stakeholders, and Cisco
• Educate clients on Cisco product lifecycles and adoption strategies
• Build strong, trusted relationships with clients and vendor partners
• Respond to customer and account manager requests with care and attention
• Coordinate with internal teams including Cisco procurement, accounting, and operations
• Support internal audits and compliance programs
• Maintain a consistently high standard of service and follow‑through
• Participate in 2–4 training or certification events each year
• Contribute to team collaboration and cross‑department initiatives

Renewals Specialist – Inside Sales Specialist

Financial Planning and Analysis

• Support Long View’s Business Applications D365 Finance and Operations (and Business Central) portfolio by working with customers and internal stakeholders (business clients, business analysts, developers, other architects), defining customer solutions, and delivering engagements that are innovative and exceed business requirements
• Responsible for overseeing design, architecture, and implementation of various Dynamics 365 Finance & Operations solution components, as well as support efforts of solution consultants in other technical and business disciplines.
• Focus on best practices for Organizational Change Management
• Qualify strategic business solutions leads and sales opportunities with Account Managers, Client Services Managers and/or Practice Directors and VPs
• Participate and contribute, including sharing learnings and information, with the larger Long View team that is not present at the event
• Collaborate with Service Realization to bring unique products and capabilities to market that compliment Business Applications and Data Modernizations services and technologies
• Keep abreast of relevant industry certifications and accreditations as aligned with key practices and technology partners

Principal Architect – Microsoft Dynamics 365 Finance & Operations

Analyst

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

Global Service Desk Analyst – Part time

Business Intelligence Developer

• Work with internal and external stakeholders driving value through Microsoft’s Analytics stack, inclusive of Power BI, Dataverse, and accompanying Azure technologies.
• Ensure solution design, and implementations solve clients’ requirements and challenges.
• Driving workshops with clients to understand their dashboard and reporting requirements.
• Creating wireframes to visualize reporting requirements,
• Modeling data in Power BI
• Metrics & Advanced Calculations via Data Analysis Expressions
• Deploying Power BI dashboards and reports, and
• Client Education on Power BI & Training

Power BI Specialist

Security Engineer

• Implement industry leading security solutions by understanding client requirements through your savvy business and technical consulting skills
• Validate clients' existing architecture, identify gaps and assist the various business and technical teams with gathering their business use cases
• Provide a technical implementation plan and assist with the configuration of cloud discovery
• Work as a subject matter expert to deliver projects from initiation through to successful implementation
• Team up with other senior consultants to create and implement proven solutions

Senior IT Security Consultant

• Implement industry leading security solutions by understanding client requirements through your savvy business and technical consulting skills
• Validate clients' existing architecture, identify gaps and assist the various business and technical teams with gathering their business use cases
• Provide a technical implementation plan and assist with the configuration of cloud discovery
• Work as a subject matter expert to deliver projects from initiation through to successful implementation
• Help the team better define protocols and maturing standard operating procedures in response to cyber threats
• Create and manage security Identity and Access Management workflows including but not limited to Microsoft Entra and CyberArk Privileged Access Management
• Deploy, troubleshoot, and maintain vulnerability management workflows using toolsets including but not limited to Tenable, Rapid7, and Defender Vulnerability Management
• Coordinate major security incident situations and provide internal communications via email in a timely manner
• Documenting remediation recommendations and use case recommendations to detect future risks
• Provide general support using Defender Vulnerability Management (Defender for Cloud) to identify, review and measure operational performance for clients
• Provide security guidance to team member across the organization how to best identify, contain and remediate security related incidents
• Understand complex issues across on premise, public and private cloud solutions and articulate the impact to higher tier team members
• Provide feedback and update client escalation procedures and documentation
• Diagnose, research, classify, resolve, and assign technical and procedural issues as outlined in support documentation
• Understand the business impact of issues that a customer reports; have a genuine concern for their situation and act appropriately

Security Consultant

ServiceNow

• Support with design and implementation of ServiceNow solutions tailored specifically for the Technology Provider Service Management (TPSM) ServiceNow product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub.
• Design and implementation of ServiceNow solutions built on a multi-domain instance deployment of ServiceNow
• Collaborate with Client stakeholders and Long View team members to gather requirements and translate them into ServiceNow solutions
• Support Clients and Long View leadership to develop ServiceNow technology roadmap adoption strategy to best maximize their investments in the technology
• Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment
• Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using ServiceNow
• Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings
• Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices
• Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution
• Provide ServiceNow platform training and mentorship to other team members in the business and at clients
• Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices

ServiceNow Developer

Data Scientist

• Build reproducible experiments and models (classification, regression, forecasting, NLP/LLMs) using Python and Azure ML/Databricks, document assumptions and limitations.
• Engineer and select features; perform rigorous validation (cross‑validation, leakage checks), bias/variance trade‑off, and error analysis; apply Responsible AI practices.
• Partner with ML Engineers for operational models with CI/CD, experiment tracking (ML flow), model registries, and online/offline evaluation pipelines.
• Design and evaluate GenAI use cases when relevant (prompt engineering, evaluation harnesses, RAG with Azure AI Search, grounded generation, safety testing).
• Communicate results and trade‑offs to non‑technical stakeholders; create compelling visuals and narratives; facilitate decisions that balance accuracy, cost, and operational risk.
• Architect and implement ML platforms and pipelines in Azure (Azure Machine Learning, Azure Databricks, Azure Synapse/Microsoft Fabric, Azure Data Lake Storage, Event/Service Bus).
• Participate in discovery workshops, solution estimation, Statements of Work inputs, and stakeholder demos; produce clear design docs, runbooks, and handover materials.