Support with design and implementation of ServiceNow solutions tailored specifically for the Technology Provider Service Management (TPSM) ServiceNow product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub.
Design and implementation of ServiceNow solutions built on a multi-domain instance deployment of ServiceNow
Collaborate with Client stakeholders and Long View team members to gather requirements and translate them into ServiceNow solutions
Support Clients and Long View leadership to develop ServiceNow technology roadmap adoption strategy to best maximize their investments in the technology
Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment
Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using ServiceNow
Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings
Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices
Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution
Provide ServiceNow platform training and mentorship to other team members in the business and at clients
Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices

Requirements

5+ years of professional experience designing and deploying ServiceNow platform technology and supporting ITSM, CSM, and domain-separated instances of ServiceNow
5+ years working as a client-facing consultant
5+ years programming experience including JavaScript and Python
5+ years working with Configuration Management (CMDB) including ITOM, HAM, & SAM
1+ years implementing Service Bridge
Experience scripting in Unix and Microsoft Windows environments
Experience coding in C# and using low-code solutions like Microsoft Power Automate
Experience working with cloud-native Azure platform-as-a-service technology like service bus and web apps
Experience integrating business applications and IT service management systems
Experience with various web-based technologies such as REST, GraphQL, JSON, XML, XSLT
Experience with software development life cycle preferably in an agile and DevOps delivery model
Experience with software RMM tools and integrations like (ninjaOne, N-Able,…)
Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams
Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts
Excellent customer-facing presentation and training skills
Excellent problem-solving and multitasking skills

Benefits

Great people and culture
Recognition programs
Fun is one of our core values
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowITSMCSMJavaScriptPythonConfiguration Management (CMDB)Service BridgeC#Microsoft Power AutomateREST

Soft Skills

communication skillsdocumentation skillscustomer-facing skillspresentation skillsproblem-solving skillsmultitasking skillsinterpersonal skillsleadership skillscollaboration skillsmentorship skills