Long & Foster Companies

Accounting Manager

• Responsible for driving adoption, proficiency, and long‑term ownership of the organization's enterprise accounting technology solutions (AccountTech).
• Design, develop, and maintain task‑based training materials for enterprise accounting systems, including presentations, cross‑system process documentation, and short‑form videos.
• Coordinate and support AccountTech training delivery in partnership with vendors, with a planned transition to internal ownership and facilitation.
• Deliver live and virtual training sessions focused on accurate system usage, efficient workflows, and business‑critical accounting processes.
• Create and maintain task‑level video content and written support materials to reinforce training and support ongoing adoption.
• Partner with Corporate, Regional and SSC Finance to ensure training encompasses end‑to‑end accounting and cross‑system business processes.
• Update training materials to reflect system enhancements, new features, and process changes.

Senior Enterprise Technology Trainer, Accounting Systems

Analyst

• Responsible for maintaining and improving IT support processes and knowledge practices
• Ensures IT support operates efficiently and consistently with a strong focus on end-user experience
• Reduces ticket volume, improves resolution times, and enables self-service through well-defined processes
• Design, document, and continuously improve IT support processes across Incident, Service Request, Knowledge, and Problem Management
• Support and evolve the IT knowledge management strategy
• Expand self-service capabilities through service catalogs, knowledge articles, and virtual agents
• Track and analyze key performance indicators related to process efficiency and knowledge effectiveness
• Collaborate with IT leadership, service desk, field services, and other business units to align processes with operational needs

Senior Process and Knowledge Analyst

Support Engineer

• Tier II application support for business-facing SaaS platforms, including CRM, marketing automation, and transaction management applications
• Acts as a primary escalation point for complex application incidents originating from Tier I support
• Provides high-touch, customer-facing application support to non-technical users
• Identifies recurring issues and user pain points and recommends improvements to application configurations
• Participates in testing and validation of application updates, enhancements, and releases
• Supports and troubleshoots application integrations and data workflows
• Analyze application issues and recommend solutions/system changes
• Coordinate and participate in application testing to ensure successful implementation of new and legacy applications

Tier II Application Support Analyst

DevOps Engineer

• Design, build, and maintain CI/CD pipelines
• Develop infrastructure as code using Terraform, CloudFormation, or Azure Resource Manager
• Manage and optimize AWS and Azure environments
• Implement monitoring, logging, and alerting solutions
• Collaborate with development teams for DevOps best practices
• Automate operational tasks and improve system resilience
• Ensure security and compliance across environments
• Participate in incident response and root cause analysis
• Mentor junior engineers and contribute to DevOps standards

Senior DevOps Engineer

Database Administrator

• Responsible for the architecture, performance, reliability, and security of modern, cloud‑native database platforms.
• Design, deploy, and operate cloud‑native database solutions using managed services (e.g., Amazon RDS, Aurora, DynamoDB).
• Serve as the subject‑matter expert for database performance tuning in distributed and cloud environments.
• Automate provisioning, configuration, patching, and operational tasks using scripting and Infrastructure as Code (IaC) tools.
• Implement and enforce security best practices, including encryption at rest and in transit.

Senior Database Administrator – Cloud

Business Analyst

• Research, evaluate, and recommend the implementation of new technologies and applications to improve existing systems
• Manage and prioritize projects
• Assist in designing and developing systems to attain maximum efficiencies and minimize costs
• Complete testing and provide technical support and training
• Develop, plan, direct and implement technology projects
• Analyze application issues and recommend solutions/system changes
• Prepare detailed written documentation of recommendations
• Develop project plans, provide direction to coordinate project activities to meet project goals
• Complete configuration changes, test, deploy and support process, workflow and application changes
• Determine software needs to meet business objectives
• Monitor and evaluate emerging technologies and recommend appropriate technologies to company management
• Develop and maintain knowledge of company business operations
• Create and maintain procedural documentation
• Test and debug title and escrow business applications
• Perform daily systems monitoring and maintenance
• Provide end user support for assigned applications
• Help train end users on application use

• Supports the design, implementation, and maintenance of scalable, secure, and automated infrastructure and deployment pipelines for applications and services.
• Builds and maintains CI/CD pipelines to support reliable deployment of applications and services.
• Contributes to infrastructure as code (IaC) development using tools such as Terraform or CloudFormation.
• Supports and maintains AWS environments, enhancing scalability, performance, and cost-efficiency.
• Implements monitoring, logging, and alerting solutions to ensure system reliability and visibility.
• Collaborates with development teams to integrate DevOps best practices into the software development lifecycle.
• Automates operational tasks and improves system resilience through scripting and tooling.
• Supports security and compliance by applying guardrails, policies, and vulnerability management practices.
• Participates in incident response and root cause analysis to enhance system reliability.
• Contributes to DevOps standards, documentation, and knowledge sharing across the team.