Logically

Manager, SOC

Logically

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Tech Stack

CloudFirewallsSplunk

About the role

  • Perform all supervisory duties associated with the SOC team including employee-related issues
  • Provide best in class customer service to Logically’s customer base
  • Adhere to company values while following best practices and operational procedures
  • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
  • Lead SOC team, foster innovation, and drive accountability within SOC engineering
  • Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence
  • Participate in quarterly business reviews with vendors and customers
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all client managed systems, operating systems, hardware, and software.
  • Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the clients' environment
  • Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency
  • Influence and improve existing processes through innovation and operational change
  • Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
  • Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing
  • Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation

Requirements

  • Bachelor’s Degree in an Engineering, Information Technology, Computer Science, or commensurate experience
  • 6-9 years of experience in managing complex data communications networks, in a Security role or working in Detection/SOC environment
  • 2+ years of experience in team management as well as the management of network architecture and deployment
  • Extensive experience in IT service delivery, including servers, network devices, firewalls, databases, and systems
  • In-depth understanding of IT industry trends and the ability to apply understanding to identify solutions
  • Preferred to have at least 3 of the following certifications: Network+, Security+, SonicWall Network Security Administrator, SonicWall Secure Mobile Access Administrator, Cisco Certified Network Associate (CCNA)
  • Experience using security tools such as: SIEM solutions (Splunk / SumoLogic), Cloud and network IDS solutions, SOAR platforms
  • Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
  • Business acumen; translating business requirements into related solutions
  • Flexible and able to remain calm in times of stress while managing multiple priorities at one time
  • Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
  • Sound problem-solving technique with ability and persistence to generate options and select the best solution
  • Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
  • Ability to communicate effectively with customers and various levels of management both verbally and in written form
  • Ability to manage multiple projects in a fast-paced environment
  • Team player mentality and willingness to share knowledge with others.
Benefits
  • Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients.
  • Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
  • Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
  • We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
  • Take advantage of opportunities for personal and professional development, empowering you to advance your career.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data communications networksIT service deliverynetwork architecturenetwork devicesfirewallsdatabasesSIEM solutionsCloud IDS solutionsSOAR platformsoperating systems
Soft Skills
leadershippresentationplanningverbal communicationwritten communicationproblem-solvingteamworkflexibilityactive listeningrelationship building
Certifications
Network+Security+SonicWall Network Security AdministratorSonicWall Secure Mobile Access AdministratorCisco Certified Network Associate (CCNA)