Logically

Engineer

• Manage the status of open tickets and complete technical and operational tasks to resolve issues and close tickets efficiently and correctly
• 85% Utilization required
• Work tickets based on SLA priority and expiration and update tickets daily
• Account for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of service
• Completion of any other ticket classifications in adherence with the ITIL system of Service Delivery (Type, Subtype, Item, as needed)
• Deliver outstanding customer service on-site and remotely to customers
• Communicate progress and advise customers on account status, and changes, make suggestions, serve as coach regarding products/services and through processes
• Communicate and strategize with POD members on high-priority problems, critical status changes, customer matters, call aging, and training
• Based on customer and company needs, work after hours and on weekends for scheduled projects and in emergency situations
• Configuration, deployment, and installation of end-user workstations and client computers.
• Installation of hardware to desktops, laptops, and servers. Including ram, storage drive, and graphics upgrades.
• Preparing and staging network devices (servers, switches, firewalls) for remote configuration
• Create and Maintain client standard operating procedures for computer builds.

Managed Services Engineer I

Software Engineer

• Design and develop solutions using Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse
• Implement end-to-end workflow automation to streamline internal operations across IT, Finance, Compliance, and Operations
• Integrate Power Platform solutions with Microsoft 365, Azure services, PSA/ITSM tools, and third-party SaaS applications
• Develop and maintain data models, APIs, and system integrations
• Create dashboards and reporting solutions to support leadership visibility and decision-making
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions
• Apply governance, security, and best practices for Power Platform usage across the organization
• Support AI-driven initiatives, including Copilot, AI Builder, and intelligent automation workflows
• Optimize performance, scalability, and maintainability of developed solutions
• Document solutions, standards, and reusable components for broader organizational adoption

Developer – Power Platform

Security Engineer

• Provide best in class customer service to Logically's customer base
• Adhere to company values while following best practices and operational procedures
• Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
• Execute project management responsibilities including timeline coordination, stakeholder communication, and deliverable tracking for assigned implementation projects
• Deploy and configure security infrastructure dependent upon circumstantial business and technology requirements
• Execute firewall builds, upgrades, and complex configurations across multiple platforms (SonicWall, Fortinet, other)
• Deploy and configure SASE (Secure Access Service Edge) and SSE (Security Service Edge) solutions including FortiSASE and SonicWall Cloud Secure Edge
• Implement email security solutions including Proofpoint configuration, policy deployment, and integration with existing mail infrastructure
• Deploy and configure security awareness training platforms including KnowBe4 campaigns, phishing simulations, and reporting dashboards
• Deploy and configure endpoint security solutions including SentinelOne, Huntress, and other NGAV platforms across diverse customer environments
• Install, configure, and troubleshoot Linux-based log collectors and syslog infrastructure for SIEM integration
• Implement wireless solutions including access points, controllers, and captive portal configurations across various platforms
• Configure VPN solutions including site-to-site, client-based, and remote access implementations
• Implement switching solutions including VLAN configuration, spanning tree, link aggregation, and access control
• Execute security policy configurations including NAT, access rules, content filtering, and security service management
• Coordinate with customers and internal teams to schedule implementation activities and manage project timelines
• Conduct project status meetings and provide regular updates to stakeholders on implementation progress
• Perform complex troubleshooting and root cause analysis for advanced and/or escalated issues
• Validate deployments through systematic testing and quality assurance procedures
• Create and maintain comprehensive deployment documentation including as-built diagrams, configuration standards, and troubleshooting guides
• Collaborate with engineering teams to refine implementation procedures and identify process improvements
• Provide escalated support for complex technical issues requiring deep expertise
• Mentor Security Implementation Technicians on advanced technical concepts and implementation best practices
• Participate in on-call rotation to support critical customer needs
• Ensure compliance with company policies, procedures, and all contractual and regulatory requirements
• Apply risk management principles to assess security configurations and recommend improvements

Managed Services Engineer I

Developer – Power Platform

Security Implementation Engineer