Logically

Analyst

• Provide best in class customer service to Logically’s customer base
• Adhere to company values while following best practices and operational procedures
• Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
• Install, configure, and maintain network services, equipment, and devices
• Provide RMA assistance to customers with hardware failures
• Make proper firewall configuration changes, including NAT policy setups, rule additions, VPN setup client-based, and site-to-site, content filter configuration and security service management regularly
• Mitigate the risk of any outages by handling in a prompt and efficient manner
• Monitor service requests and call queue to ensure service levels and KPI’s are met
• Perform periodic system audits
• Upgrade, install, and troubleshoot networks, networking hardware devices and software
• Implement troubleshooting analysis of firewalls, workstations, and associated systems
• Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall performance analysis
• Makes modifications to network resources to optimize utilization and efficiency
• Provides technical assistance, training, and ongoing support to ensure the customer is satisfied
• Document all actions under standard company policies and procedures
• Ensure compliance with departmental and customer satisfaction standards

Analyst I, Network Remediation