Customer Success Manager

Logically

Customer Success Manager for Logically managing customer relationships and engagement. Focused on retaining and supporting customers in the cybersecurity and IT services sector.

Posted 6/20/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $100,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Assist in developing success plans and strategies for customers, with a focus on supporting long-term relationships and reducing customer churn.
Perform follow-up tasks as part of marketing campaigns, helping to ensure customer engagement and satisfaction.
Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8.
Monitor customer agreements and help manage change requests and approvals as needed.
Maintain customer information and activity in CRM tools like Salesforce, ensuring accurate record-keeping and adherence to defined procedures.
Identify opportunities to expand product and service usage with existing customers and provide support in managing these opportunities.
Ensure customer contact information is updated and kept current in Salesforce and ConnectWise.
Organize monthly check-ins with regional service teams to align client needs and gather valuable feedback.
Collaborate with Marketing to develop customer appreciation initiatives and engagement activities.
Act as a customer advocate by collaborating with cross-functional teams such as Marketing, Sales, Product, Service, Finance, and Engineering to enhance processes and improve customer satisfaction and retention.

Requirements

What you’ll need

Associate’s degree in management, Information Technology, Computer Science or commensurate experience required
1 year of experience in customer success, sales, or consulting capacity
Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful; additional training will be provided.
Basic knowledge of CRM systems like Salesforce, ConnectWise, or Microsoft Dynamics is advantageous.
Solid understanding of cybersecurity or managed IT services, and how they relate to helping solve SMB, mid-market, and enterprise frustrations.
Experience working cross-functionally with an account team including both Account Managers and SMEs, providing account management support to assigned projects and service teams.
Ability to communicate effectively with customers and various levels of management both verbally and in written form.

Benefits

Comp & perks

Competitive compensation and benefits
Opportunities for professional development and advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsalesconsultingCRM systemscybersecuritymanaged IT servicesMicrosoft O365CloudNetwork Securityaccount management

Soft Skills

customer advocacycommunicationcollaborationrelationship managementcustomer engagementfeedback gatheringproblem-solvingorganizational skillsstrategic planningcustomer satisfaction

Certifications

Associate’s degree in managementAssociate’s degree in Information TechnologyAssociate’s degree in Computer Science