Loftware

Business Analyst

• Partner with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings.
• Translate customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs).
• Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
• Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants.
• Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards.
• Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations.
• Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.
• Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation.
• Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience.

Senior Service Solutions Analyst

Operations

• Act as the primary escalation point for complex cloud infrastructure, reliability, and performance issues
• Plan, coordinate, and drive cloud infrastructure improvement initiatives
• Facilitate team workflows (planning, standups, retrospectives)
• Identify opportunities to simplify and optimize cloud environments through automation and best practices
• Collaborate with product, engineering, and architecture teams to align priorities and delivery timelines
• Drive continuous improvement, including adoption of new technologies and cost optimization strategies
• Mentor and coach engineers, supporting technical growth and fostering a strong team culture

Cloud Operations Architecture Lead

• Act as the primary escalation point for complex cloud infrastructure, reliability, and performance issues
• Plan, coordinate, and drive cloud infrastructure improvement initiatives
• Facilitate team workflows to ensure alignment and effective delivery
• Identify opportunities to simplify and optimize cloud environments through automation and best practices
• Collaborate with product, engineering, and architecture teams to align priorities and delivery timelines
• Drive continuous improvement and mentor engineers

Product Manager

• Own the end-to-end strategy for a major product, platform capability, or customer problem space — and the business results it drives.
• Set the product vision and roadmap, and define the success metrics that prove it moved the company's strategy forward.
• Act as a subject‑matter expert for the product area internally and externally.
• Deeply understand customer workflows, pain points, and desired outcomes.
• Translate customer and market insights into clear product direction and prioritization.
• Lead complex, cross-team initiatives from discovery through delivery and adoption — owning the outcome, not just the launch.
• Write high‑level product requirements, narratives, and decision documents.
• Define and track success using clear metrics (customer adoption, business impact, quality).

Principal Product Manager

DevOps Engineer

• Own and enhance monitoring, observability, and alerting frameworks across AWS, Azure, and other platforms
• Define SLIs/SLOs and drive continuous reliability improvements
• Architect and maintain scalable, reusable IaC solutions using Terraform, Terragrunt, and Ansible
• Design and enforce cloud security best practices, governance, and compliance standards
• Lead vulnerability assessments and remediation strategies across environments
• Design and implement disaster recovery (DR), backup strategies, and high availability architectures
• Partner closely with Engineering, QA, and Product teams to improve system architecture and application performance
• Identify bottlenecks and lead initiatives to optimize system performance and cost efficiency
• Mentor junior engineers and contribute to team skill development

Senior Service Solutions Analyst

Cloud Operations Architecture Lead

Cloud Operations Architecture Lead

Principal Product Manager

Senior Cloud Operations Engineer