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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Partner with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings.
- Translate customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs).
- Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
- Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants.
- Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards.
- Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations.
- Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.
- Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation.
- Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience.
Requirements
What you’ll need- 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS.
- Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control.
- Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid).
- Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
- Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
- Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment.
- Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience).
- Professional certifications (e.g., PMP, ITIL, Agile) are a plus.
Benefits
Comp & perks- Comprehensive training to all employees
- Emphasis on employee development
- Inclusion, diversity, and belonging are paramount to our success
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solution ConsultingDelivery ManagementBusiness AnalysisEffort EstimationDocumentationChange ControlImplementation MethodologiesPhased Delivery PlansProposal DevelopmentCustomer Requirements Translation
Soft Skills
Excellent CommunicationCross-Functional CollaborationInfluencing StakeholdersManaging Multiple PrioritiesAnalytical Thinking
Certifications
PMPITILAgile