Loft Labs

Implementation Specialist

• Global Technical Leadership: Build, lead, and scale a high-performing global team of Solutions Engineers and Technical Account Managers responsible for driving technical wins and long-term adoption.
• Pre-Sales Solution Engineering: Oversee and optimize the Proof of Value (POV) process, ensuring clear success criteria and well-defined timelines for prospective customers to understand the architectural benefits of vCluster and to successfully validate their use cases.
• Post-Sales Success (TAM): Own the post-sales technical relationship, guiding customers through implementation and ensuring retention by driving value realization while identifying expansion opportunities within the account.
• Cross-Functional Collaboration: Act as the technical voice of the customer, providing critical feedback to Product and Engineering teams to influence the roadmap based on customer needs that have a clear impact on new business and expansion opportunities as well as on overall retention and customer success.
• Hands-on Engagement: Serve as the primary technical escalation point for key accounts and engage directly with platform architects and tech leaders at Global Fortune 500 companies and fast-growing startups alike.

Head of Customer Engineering