Locala

Post-Sales Account Manager

Locala

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • New York • United States

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About the role

  • Address customers’ needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
  • Develop & deliver performance reports to clients and benchmarking those results against similar campaigns.
  • Work independently and collaboratively as part of a team.
  • Develop strong relationships with customers, connect with key business executives and stakeholders.
  • Work alongside trading teams to monitor campaign performance and leverage data driven results obtained to conduct campaign upsells.
  • Answer client queries and identify new business opportunities among existing customers.
  • Responsible for the creation and delivery of reporting, providing analysis of performance.
  • Manage projects with the design team to deliver best in class creative executions.
  • Liaise with cross-functional internal teams (including Data, Marketing, Studio and Product Services departments) to improve the entire customer experience and are able to advise clients on basic technical questions.
  • This role is not centered around sales but rather focuses on managing campaigns/ accounts.
  • Hands on media experience (i.e. programmatic, display, audio, CTV, DOOH) is crucial for this position.

Requirements

  • 2-3 years experience in the Ad Tech/Digital advertising field
  • Highly organized and able to prioritize
  • Ability to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail
  • Proficient in analyzing large datasets and prioritizing them into actionable insights
  • Excellent communication skills
  • Client facing experience
  • Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset
Benefits
  • Medical, Dental & Vision Insurance - 100% paid for the employee-only, 80% for dependents
  • 401k with Company Match
  • Paid Parental Leave
  • Paid Vacation, Sick Time & Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscampaign managementperformance reportingmedia experienceprogrammatic advertisingdisplay advertisingaudio advertisingCTV advertisingDOOH advertising
Soft Skills
communicationorganizationself-managementprioritizationattention to detailproblem-solvingresourcefulnesscollaborationrelationship building