Customer Journey Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • United Kingdom
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Salary
💰 £61,344 - £68,160 per year
About the role
- A great opportunity has arisen within the Segments & Propositions Platform for a Customer Journey Manager to work with an amazing team.
- Supporting product development by helping the Product Owner and team to understand and Customer Journeys, focusing on digital journeys and cross-functional integration.
- The Segments and Propositions Platform collaborate with the Customer & Commercial team to deliver exceptional value to our customers.
- Creating a Financial Planning Experience: We aim to provide our customers with intelligent tools such as Net Worth and Financial Health Check that harness existing data to help customers understand their current financial position.
- Life Events: We aim to personalise journeys to help customers navigate through complex life events, such as buying their first home.
- Customer Goals: We focus on delivering experiences that help customers achieve their financial goals and priorities.
- Grow & Protect: We develop tailored digital experiences for Investments, Pensions, and Protection to meet individual customer needs.
Requirements
- Independently understands the end-to-end customer journey (s).
- Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey.
- Works with limited supervision and lead on the creation and management of Customer Journey (e.g. Figma) and process maps (e.g. Visio).
- Continually evaluates the effectiveness of the journey from a customer and business perspective.
- Displays a continuous improvement mindset to their role.
- Coordinate cross functional alignment on journeys.
- Understand cross-functional context and build alignment as needed.
- Helps to maintain a constant pipeline of new ideas and optimisations that feed into a healthy backlog.
- Initiates and drives discovery around new propositions.
Benefits
- Flexible Working Options Hybrid Working
- Job Share
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer journey managementprocess mappingdata integrationdigital journey designfinancial planning toolscustomer experience evaluationcontinuous improvementcross-functional collaborationproposition development
Soft Skills
independent workleadershipcreativityproblem-solvingcommunicationadaptabilityanalytical thinkingteam collaborationcustomer focus