Lloyds Banking Group

Customer Support

Lloyds Banking Group

part-time

Posted on:

Location Type: Office

Location: Southampton • United Kingdom

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Salary

💰 £22,456 - £23,100 per year

Job Level

Junior

About the role

  • Providing face‑to‑face support to customers in branch.
  • Handling everyday banking tasks while helping customers through important moments.
  • Offering reassurance, guidance, and practical support.
  • Supporting customers with issues like bereavement, fraud concerns, and digital banking.
  • Adapting to different customer needs and promoting digital services.
  • Recognising opportunities to connect customers with the right products and services.
  • Progressing into other roles across the Group, including supporting customers by phone or online.

Requirements

  • A minimum of 12 months customer service experience
  • A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review
  • We’ll also provide you with a full uniform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicerelationship buildingempathyintegritycollaborationproblem solvingcommunicationadaptabilitycarecommitment