You'll operate at the heart of the Customer & Colleague Services Platform, within the Insurance, Pensions & Investments division of Scottish Widows, partnering closely with Product Owners, Engineering Teams and Enterprise Architecture.
Your influence will guide several multi-functional feature teams, located across Edinburgh, Leeds, Bristol and Hyderabad - helping them balance delivery pace with strategic architectural vision.
Defining Target Solution Architectures for APIs & microservices, CCaaS telephony, colleague tooling, robotics and AI powered automation, agentic, and much more.
Designing how AI can amplify what we do - not as hype, but as thoughtful, responsible, value-creating capability (Nice to Have).
Simplifying and modernising our service driven architecture, so we can scale, digitise and differentiate at pace (Key).
Defining and crafting the Platform’s data strategy for scaled actionable intelligence (Key).
Working with teams to modernise and optimise our back-office operations and efficiency.

Requirements

Experience leading complex change across multiple interdependent systems
Deep knowledge of web and API architectures - microservices, CQRS, publish subscribe, and event‑subscribe and event‑driven patterns
Experience designing for security, reliability and scale
Strong understanding of authentication/single sign on (OAuth) and encryption (in transit and at‑rest)
Hands‑on experience defining patterns, standards and practices
Nice to have Cloud platform experience (GCP preferred, Azure or AWS also valuable)
Telephony / CCaaS experience (Genesys Cloud preferred, AWS, NICE also valuable)
Leadership of other architects
Ability to prototype innovative approaches using any tech stack
Experience with content management frameworks and tooling

Benefits

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API architecturemicroservicesCQRSevent-driven patternssecurity designreliability designscale designauthenticationencryptioncontent management frameworks

Soft Skills

leadershipinfluencecollaborationstrategic visionprototypingchange managementcommunicationproblem-solvingteamworkadaptability