Lloyds Banking Group

Customer Support

Lloyds Banking Group

part-time

Posted on:

Location Type: Office

Location: Truro • United Kingdom

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Salary

💰 £13,100 - £13,475 per year

Job Level

Junior

About the role

  • You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
  • While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support.
  • This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
  • You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
  • You’ll also recognise opportunities to connect customers with the right products and services.
  • We don’t expect you to know everything about banking — we’ll teach you.
  • As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

Requirements

  • A minimum of 12 months customer service experience.
  • A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review
  • We’ll also provide you with a full uniform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicerelationship buildingempathyintegritycollaborationproblem solvingcommunicationadaptabilitysupportreassurance