Manager – Business Operations, Strategy
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Birmingham • United Kingdom
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Salary
💰 £43,803 - £48,670 per year
About the role
- Supporting operational change, acting as an early adopter of new tools and processes.
- Investigating and resolving queries and incidents.
- Building and maintaining strong stakeholder relationships.
- Providing operational SME input for the Trade platform.
- Finding opportunities to improve processes, documentation and controls.
- Helping to deliver agreed service standards.
- Maintaining and updating operational documentation.
- Supporting performance management activities for reporting colleagues.
- Investigating standard compliance or regulatory issues.
Requirements
- Proven experience delivering high‑quality outcomes in a changing environment
- Exposure to key Client Operations systems and processes, such as Trade Products, Trade Innovation, PEGA, CMD or similar workflow/processing tools
- Demonstrable problem‑solving capability
- Strong organisational and time‑management skills
- Good understanding of operational risk
- Ability to analyse and interpret data
- Sound judgement and confidence in making informed decisions
- Excellent written and verbal communication skills
- Experience preparing and delivering training or guidance materials
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem-solvingdata analysisoperational risk management
Soft Skills
organizational skillstime managementcommunication skillsstakeholder relationship managementjudgmentdecision making