Senior Manager – Offshore Operations, Payments Operations
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Birmingham • United Kingdom
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Salary
💰 £78,098 - £91,880 per year
Job Level
About the role
- Managing and overseeing the performance of Payments Operation’s outsourced suppliers
- Ensuring the delivery of high-quality services
- Leading the Payments Operations Leadership Team
- Driving customer and colleague experience across teams
- Delivering Operational Excellence through colleagues
- Managing and mitigating risk across accountable teams
Requirements
- Proven experience in managing suppliers on a global scale
- Track record of successfully overseeing complex outsourcing arrangements
- Strong understanding of governance frameworks
- Ability to develop and implement effective governance structures
- Excellent stakeholder management skills
- Proficient in identifying, assessing, and mitigating risks associated with outsourcing arrangements
- Exceptional communication skills
- Proven ability to drive initiatives to optimize service delivery
- Experience in overseeing and embedding change management processes
- Knowledge of developing and executing business continuity plans and stressed exit strategies
- Ability to conduct audits, assessments, and reviews of supplier practices
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supplier managementoutsourcing arrangementsgovernance frameworksrisk assessmentchange managementbusiness continuity planningaudit processesservice delivery optimization
Soft Skills
stakeholder managementcommunicationleadershipcustomer experiencecolleague experienceoperational excellence