Lloyds Banking Group

Pensions Operations Manager

Lloyds Banking Group

full-time

Posted on:

Location Type: Hybrid

Location: Edinburgh • United Kingdom

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Salary

💰 £61,344 - £68,160 per year

About the role

  • Provide day‑to‑day operational oversight of WTW, ensuring service delivery aligns to agreed standards and member expectations
  • Manage delegated, judgement‑based member case decisions, including the handling of complex and sensitive complaints
  • Respond to risk events, ensuring issues are thoroughly investigated, addressed and resolved in line with governance requirements
  • Embed operational changes and improvements safely and effectively into BAU processes
  • Work closely with suppliers, advisers and internal stakeholders to drive continuous service improvement
  • Support the delivery of good member outcomes through robust controls, clear decision‑making and a strong customer focus

Requirements

  • Experience in pensions operations, member services or a related financial services environment
  • Confidence making judgement‑based decisions in complex or sensitive member cases
  • A solid understanding of risk management, controls and issue resolution
  • The ability to embed change safely into live operational environments
  • Managing pension‑related complaints or escalations
  • Experience operating within a Trustee‑led governance framework
  • Knowledge of continuous improvement methodologies
  • A strong working background in UK Defined Benefit/Final Salary pensions
  • Experience of implementing AI/Technology to improve day-to-day activities, reporting, or otherwise
  • Extensive experience carrying out a similar role with a Third-party Administrator or in-house pension scheme
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance‑related bonus
  • Share schemes, including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days holiday entitlement, plus bank holidays
  • A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk managementissue resolutioncontinuous improvement methodologiespensions operationsmember servicesUK Defined Benefit pensionsFinal Salary pensionsAI implementationtechnology integration
Soft Skills
judgement-based decision makingcustomer focusoperational oversighthandling complex complaintsstakeholder collaborationchange management