Lloyds Banking Group

Customer Support

Lloyds Banking Group

full-time

Posted on:

Location Type: Office

Location: Wakefield • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 £26,200 - £26,950 per year

About the role

  • Join our branch team in a full time role and help us deliver brilliant service to our customers
  • Begin your journey in one of our branches, providing face-to-face support to our customers
  • Learn, grow and develop within an inclusive organisation
  • Transition into roles such as helping customers over the phone from home
  • Deliver outstanding service remotely
  • Master new skills, dealing with complex customer needs, and earning valuable accreditations through our Skill Progression Framework
  • Explore a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Requirements

  • You're a people person – to be honest and genuine, caring about helping people with their finances
  • The ability to quickly build relationships to give customers a fantastic experience
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
  • A commitment to deliver on your promises and going above and beyond for your customer
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
  • If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicerelationship buildingempathyintegritycollaborationcommitmentproblem solvingcommunicationteamworkadaptability
Certifications
Skill Progression Framework accreditations