Lloyds Banking Group

Customer Support

Lloyds Banking Group

part-time

Posted on:

Location Type: Hybrid

Location: Worcester • United Kingdom

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Salary

💰 £20,000 - £20,600 per year

About the role

  • Provide face-to-face support to our customers in branches
  • Learn and grow in an inclusive organisation
  • Transition into a range of roles such as helping customers over the phone from home
  • Deliver outstanding service remotely via social media, web-chat, and video calls
  • Master new skills, deal with complex customer needs, and earn valuable accreditations through our Skill Progression Framework

Requirements

  • No previous financial services experience required
  • The ability to quickly build relationships to give customers a fantastic experience
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcustomer experienceempathycareintegritycollaborationteamwork
Certifications
Skill Progression Framework