Lloyds Banking Group

Customer Journey Manager

Lloyds Banking Group

full-time

Posted on:

Location Type: Hybrid

Location: Halifax • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 £61,344 - £68,160 per year

About the role

  • Integrating insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
  • Leading on Customer Journey and process maps (e.g Figma)
  • Continually evaluating the effectiveness of the journey from a customer, colleague and business perspective
  • Displaying a continuous improvement mindset to the journey
  • Coordinating cross functional alignment on journeys
  • Understanding cross-functional context and build alignment as needed

Requirements

  • Skilled in leading end-to-end product delivery with a strong focus on customer needs and complex change management, including experience of customer journey mapping.
  • Effective at cross-functional teamwork, conflict resolution, and consensus-building to drive outcomes.
  • Strong problem-solving abilities and adept at translating customer insights into actionable product enhancements.
  • Transparent about product performance, proactive in resolving issues, and committed to continuous improvement.
  • Strong analytical skills and ability to interpret data and drive evidence‑based decisions
  • Operates within robust control frameworks and communicates clearly with stakeholders at all levels.
  • Financial Services and mortgage experience would be beneficial.
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer journey mappingdata analysischange managementproduct deliveryprocess mapping
Soft Skills
cross-functional teamworkconflict resolutionconsensus-buildingproblem-solvinganalytical skillscommunicationcontinuous improvement mindset