Lloyds Banking Group

Customer Support

Lloyds Banking Group

full-time

Posted on:

Location Type: Office

Location: Worcester • United Kingdom

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Salary

💰 £25,000 per year

About the role

  • You’ll begin your journey in one of our branches, providing face-to-face support to our customers
  • You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities
  • Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely
  • We ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework
  • This helps you develop a deep understanding of our customers, our services, and the values that drive us
  • Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles

Requirements

  • The ability to quickly build relationships to give customers a fantastic experience
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
  • The commitment to deliver on your promises and going above and beyond for your customer
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
  • If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcustomer experienceempathyintegrityproblem solvingcommitmentcollaborationteamworkcommunicationcustomer service
Certifications
Skill Progression Framework