Customer Journey Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: St Helier • United Kingdom
Visit company websiteExplore more
Salary
💰 £51,777 - £57,530 per year
About the role
- Understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.
- Supporting the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
- Collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.
Requirements
- Customer insights - Understands the different customer data types (e.g., transactional, behavioural, demographic etc.) and how this feeds into the Banks' objective of being customer-centric.
- Problem Solving - Creates possible solutions using a variety of methods through own experience, creativity and knowledge of the business and industry.
- Collaboration - Builds and sustains a network of relationships across the Bank and externally.
- Any experience of these would be really useful Experience is not necessary, however having a passion for the role, a desire to learn and a growth mindset is essential.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem solvingcollaborationcustomer insightscreativitygrowth mindset