Lloyds Banking Group

Customer Support

Lloyds Banking Group

full-time

Posted on:

Location Type: Office

Location: Irvine • United Kingdom

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Salary

💰 £25,000 per year

About the role

  • Providing face-to-face support to customers in our branches.
  • Learning and growing within an inclusive organisation.
  • Opportunities to transition into a range of roles such as helping customers over the phone from home.
  • Delivering outstanding service remotely through various communication channels including social media, web-chat, and video calls.
  • Spending a minimum of 12 months in a customer service role, mastering new skills and handling complex customer needs.
  • Exploring a wide range of career opportunities across the Group in specialist areas e.g., Digital, Operations, Fraud, and Financial Planning.

Requirements

  • You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
  • If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicerelationship buildingempathyintegritycommitmentcollaborationcommunicationproblem-solvingadaptabilityactive listening