Subsidence Indemnity Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • United Kingdom
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Salary
💰 £59,850 - £73,150 per year
About the role
- Understand structural damage and determining liability, repair strategies, and customer outcomes, with special emphasis on subsidence, heave and landslip.
- Completing subsidence enquiries, investigations, and audits referencing claims handling and underwriting philosophies, and LBG policies.
- Hands-on management / oversight of LBG subsidence suppliers.
- Identifying claim outliers, supplier and market trends, or topics worthy of intervention or escalation.
- Proactively identify indemnity opportunities, emerging risks, and areas for customer service improvements.
- Working with the wider indemnity insights team to identify where the team can apply new tech to optimise our claims spend on this complex peril.
- Conducting site visits nationally to validate causes of damage, assess risks, monitor performance, helping to resolve technical or customer challenges.
- Leading claim forums (or similar) to track claim type, progress and duration.
- Collaborating to ensure timely, cost-effective, and customer-focused claim resolutions.
- Providing ad-hoc case support for subsidence claims, including technical advice, underwriting referrals, risk analysis and complaint resolution.
- Sharing technical expertise to support team development and continuous improvement.
Requirements
- Full and current UK driving licence.
- Excellent written and oral communication.
- The ability to explain complex issues clearly and compassionately.
- Sound analytical skills and the ability to assess datasets or use automation to assess multiple sources of data using Excel, AI and data visualisation tools.
- Expertise in diagnosing subsidence, heave, landslip and other forms of structural damage with a strong understanding of how to investigate, mitigate and repair varying causes of ground movement.
- Understanding of insurance policies, claims philosophies, and legal principles.
- Expertise in building pathology, defect investigation, and repair techniques.
- Knowledge of CDM Regulations, Party Wall Act, asbestos legislation, and contract administration.
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares!
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
subsidence diagnosisheave diagnosislandslip diagnosisbuilding pathologydefect investigationrepair techniquesdata analysisrisk analysisExceldata visualization
Soft skills
written communicationoral communicationanalytical skillsproblem-solvingcollaborationcustomer servicetechnical expertiseleadershipcompassionate communicationcontinuous improvement
Certifications
UK driving licence