Subsidence Indemnity Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • United Kingdom
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Salary
💰 £59,850 - £73,150 per year
About the role
- Understand structural damage and determining liability, repair strategies, and customer outcomes, with special emphasis on subsidence, heave and landslip.
- Completing subsidence enquiries, investigations, and audits referencing claims handling and underwriting philosophies, and LBG policies.
- Hands-on management / oversight of LBG subsidence suppliers.
- Identifying claim outliers, supplier and market trends, or topics worthy of intervention or escalation.
- Proactively identify indemnity opportunities, emerging risks, and areas for customer service improvements.
- Working with the wider indemnity insights team to identify where the team can apply new tech to optimise our claims spend on this complex peril.
- Conducting site visits nationally to validate causes of damage, assess risks, monitor performance, helping to resolve technical or customer challenges.
- Leading claim forums (or similar) to track claim type, progress and duration.
- Collaborating to ensure timely, cost-effective, and customer-focused claim resolutions.
- Providing ad-hoc case support for subsidence claims, including technical advice, underwriting referrals, risk analysis and complaint resolution.
- Sharing technical expertise to support team development and continuous improvement.
Requirements
- Full and current UK driving licence.
- Excellent written and oral communication.
- The ability to explain complex issues clearly and compassionately.
- Sound analytical skills and the ability to assess datasets or use automation to assess multiple sources of data using Excel, AI and data visualisation tools.
- Expertise in diagnosing subsidence, heave, landslip and other forms of structural damage with a strong understanding of how to investigate, mitigate and repair varying causes of ground movement.
- Understanding of insurance policies, claims philosophies, and legal principles.
- Expertise in building pathology, defect investigation, and repair techniques.
- Knowledge of CDM Regulations, Party Wall Act, asbestos legislation, and contract administration.
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares!
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
subsidence diagnosisheave diagnosislandslip diagnosisbuilding pathologydefect investigationrepair techniquesdata analysisrisk analysisExceldata visualization
Soft Skills
written communicationoral communicationanalytical skillsproblem-solvingcollaborationcustomer servicetechnical expertiseleadershipcompassionate communicationcontinuous improvement
Certifications
UK driving licence