Customer Support Specialist
Zenergi
Customer Support
Lloyds Banking Group
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,000 - £25,200 per year
Job Level
Mid-LevelSenior
About the role
- Work as a full-time branch-based Customer Support colleague across Bank of Scotland branches within a reasonable distance
- Provide customer support in-branch and remotely (phone, social media, web-chat and remote advice video calls)
- Build relationships and deliver excellent customer experiences with empathy and integrity
- Resolve customer queries and take time to ensure confidence in the service provided
- Collaborate with colleagues to ensure customers' needs are met
- Participate in Skill Progression Framework to develop skills and take on new activities
Requirements
- People person with honesty, genuineness and care for customers
- Ability to quickly build relationships and give customers a fantastic experience
- Passion to show empathy, act with care and integrity and resolve queries
- Commitment to deliver on promises and go above and beyond for customers
- Genuine teammate, collaborating closely with colleagues
- If in hybrid locations: meet Homeworking criteria (quiet private room at home, stable internet connection)
- Ability to work 35 hours a week including Saturdays
