Customer Support
Lloyds Banking Group
Customer Support
Lloyds Banking Group
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,000 - £25,200 per year
Job Level
Mid-LevelSenior
About the role
- A full-time branch-based opportunity working 35 hours per week.
- Working across our Lloyds and Halifax branches within a reasonable distance.
- Be one of our Customer Support colleagues, learning, growing and developing within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.
- Helping customers side by side in branches, or working from home, via phone, social media, web-chat and remote advice video calls.
- Grow your career via our Skill Progression Framework; develop new skills, earn accreditations, progress to deal with more complex customer needs and increase pay.
- Deliver empathetic customer service, resolve queries, collaborate with colleagues to ensure customer needs are met.
Requirements
- Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.