Customer Support Specialist
Zenergi
Customer Support
Lloyds Banking Group
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,000 - £25,200 per year
Job Level
Mid-LevelSenior
About the role
- Full-time branch-based Customer Support role working 35 hours per week (including Saturdays)
- Work across Lloyds and Halifax branches within a reasonable distance and support customers in-branch and remotely
- Provide customer service via phone, social media, web-chat and remote advice video calls
- Resolve customer queries, act with empathy and take time to give customers confidence in the service
- Use the Skill Progression Framework to develop skills and progress to higher responsibility levels
- Collaborate with colleagues to ensure customers' needs are met
- Support the organisation's values and contribute to inclusive working practices
Requirements
- People person with honesty, genuineness and care for customers
- No previous financial services experience required
- Ability to quickly build relationships and give customers a fantastic experience
- Passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
- Commitment to deliver on your promises and go above and beyond for customers
- Genuine teammate - collaborate closely with colleagues
- If located in hybrid locations, must meet Homeworking criteria (e.g., a quiet, private room at home, stable internet connection)
