Lloyds Banking Group

Senior Manager, Service, Resourcing and Insights – Consumer Growth

Lloyds Banking Group

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £76,194 - £89,640 per year

Job Level

Senior

About the role

  • Consumer Growth is uniquely set up to be a key driver of the Group’s growth strategy, focused on supporting customers across their Home, Borrowing, Savings, and Investment needs.
  • By harnessing the potential of our digital channels and skilled colleagues, we’re deepening customer relationships and delivering exceptional experiences that make a meaningful difference.
  • This role presents a unique opportunity to lead strategic resource optimisation and recruitment operations across Consumer Growth , ensuring the effective deployment of talent and alignment with business objectives.
  • Day to day responsibilities include: Strategic Resource Planning Develop and execute resource optimisation strategies that support business priorities and future growth.
  • Recruitment Leadership Oversee end-to-end recruitment processes, ensuring timely, high-quality hiring aligned with organisational needs and regulatory standards.
  • Stakeholder Engagement Partner with senior leaders, HR business partners, and operational teams to understand resourcing requirements and deliver tailored solutions.
  • Governance & Compliance Ensure all recruitment and resource planning activities comply with internal policies and external regulations, maintaining audit readiness and robust risk controls.
  • Data & Insight Leverage workforce analytics to inform strategic decisions, identify trends, and drive continuous improvement in recruitment and resource utilisation.
  • Process Improvement Champion enhancements across recruitment and resource planning processes, incorporating technology and automation where appropriate.
  • Team Leadership Lead and develop a team of resource managers, fostering a high-performance culture and encouraging continuous learning and development.

Requirements

  • A curious mind
  • Proven experience in initiating change
  • Confidence in influencing without authority to deliver more together
  • Ability to manage multiple priorities
  • A willingness to get stuck in, fail fast and learn!