Product Marketing Manager
Electric
Job Level
SeniorLead
About the role
- Build and maintain strong, long-term relationships with assigned clients, ensuring ongoing satisfaction and partnership success.
- Coordinate with cross-functional teams to ensure timely and quality delivery of product features and services in alignment with client expectations.
- Serve as the go-to liaison for client communications, providing clear updates, managing timelines, and addressing feedback or escalations.
- Understand client objectives and recommend solutions that align with LiveLike’s product capabilities and roadmap.
- Ensure clients understand the full value of the product, including educating them on features already available and included in their contracts.
- Proactively identify potential roadblocks or concerns and work cross-functionally to resolve them efficiently.
- Recognize growth opportunities and collaborate with the sales and product teams to support renewals and upsells.
- Maintain up-to-date records in internal systems (e.g., JIRA, Slack, Google Docs) for tracking client interactions, deliverables, and key decisions.
- Work closely with Product, Engineering, and QA teams to align deliverables and priorities.
- Report to the Account Director and collaborate with internal product, engineering, design, and operations teams to deliver best-in-class client experiences.
Requirements
- Experience : 7+ years of relevant experience.
- 4–7 years in account management, client services, or customer success roles, preferably in tech, SaaS, or digital media.
- Excellent verbal and written communication skills, with the ability to manage both internal and external stakeholders.
- Strong project management and organizational skills with attention to detail.
- Comfortable using tools like Slack, JIRA, Google Workspace; familiarity with CMS platforms is a plus.
- Proactive, empathetic approach to client engagement and problem-solving.
- Capable of managing multiple accounts, priorities, and deadlines in a fast-paced environment.
- Ability to collaborate with cross-functional teams across different time zones.
- Preferred: Experience in sports tech, media, or fan engagement platforms.
- Preferred: Knowledge of digital product lifecycles and basic technical workflows.
- Preferred: Familiarity with CRM platforms and data-driven account strategies.
