Account Manager

• Build and maintain strong, long-term relationships with assigned clients, ensuring ongoing satisfaction and partnership success.
• Coordinate with cross-functional teams to ensure timely and quality delivery of product features and services in alignment with client expectations.
• Serve as the go-to liaison for client communications, providing clear updates, managing timelines, and addressing feedback or escalations.
• Understand client objectives and recommend solutions that align with LiveLike’s product capabilities and roadmap.
• Ensure clients understand the full value of the product, including educating them on features already available and included in their contracts.
• Proactively identify potential roadblocks or concerns and work cross-functionally to resolve them efficiently.
• Recognize growth opportunities and collaborate with the sales and product teams to support renewals and upsells.
• Maintain up-to-date records in internal systems (e.g., JIRA, Slack, Google Docs) for tracking client interactions, deliverables, and key decisions.
• Work closely with Product, Engineering, and QA teams to align deliverables and priorities.
• Report to the Account Director and collaborate with internal product, engineering, design, and operations teams to deliver best-in-class client experiences.

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