Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues.
Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning).
Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience.
Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through.
Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns.
Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene.
Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal.
Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction).
Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards.
Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs.
Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines.
Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination.
Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows.
Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems.
Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates.

Requirements

3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment.
Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows.
Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement.
Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred).
Excellent written and verbal communication skills. You can explain technical steps clearly and keep stakeholders informed without overloading them.
Strong ownership and judgment. You can prioritize, handle ambiguity, and build systems that reduce future work.

Benefits

Competitive salary and equity package
Work from anywhere in the world
Health, dental, and vision benefits
Flexible vacation policy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootinghardware resolutionsoftware resolutionnetwork issuesidentity and access managementlifecycle managementonboarding automationdevice compliance reportingmetrics reporting

Soft Skills

communication skillsownershipjudgmentprioritizationhandling ambiguitystakeholder coordinationdocumentationproblem-solvingleadershipcollaboration