Provide day-to-day operational IT support for the organization.
Own and manage support requests from intake through resolution using the Zendesk ticketing system.
Maintain accurate and detailed documentation, records, and support notes in accordance with IT standards.
Ensure the confidentiality, integrity, and security of company information and systems.
Troubleshoot and resolve hardware and software issues on laptops, desktops, and peripherals, both remotely and on-site.
Support and troubleshoot iOS and Android devices while ensuring compliance with mobile device management (MDM) policies.
Assist with onboarding and offboarding activities, including device setup and access changes.
Collaborate with IT team members on projects such as system upgrades, hardware refreshes, and technology rollouts.
Clearly communicate technical information to non-technical users at all levels of the organization.
Continue developing proficiency with new technologies, tools, and systems in a fast-paced environment.
Participate in a rotating on-call schedule to provide after-hours or emergency support as needed.

Requirements

Minimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role.
Experience working in a managed IT environment with ticketing systems, documented processes, and defined escalation paths.
Strong troubleshooting and problem-solving skills across hardware, operating systems, and SaaS applications.
Professional demeanor with excellent customer service and interpersonal skills.
Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Demonstrated ability to manage multiple tasks, remain calm under pressure, and adapt to changing priorities.
Strong organizational and time management skills; ability to work independently while knowing when to escalate.
Physical ability to lift up to 50 lbs. and assist with workstation, printer, and equipment setup as needed.

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootinghardware issuessoftware issuesmobile device managementticketing systemsSaaS applicationsoperating systemsdocumentationdevice setup

Soft Skills

customer serviceinterpersonal skillscommunication skillsproblem-solvingorganizational skillstime managementadaptabilitycalm under pressureindependenceescalation management