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Manager

• Own the product website portfolio across 4+ domains: strategy, roadmap, performance, and where we're headed next.
• Lead the Product Websites team: content creators, a web designer, an SEO manager, and web engineers.
• Define priorities that ladder up to business outcomes, not just traffic, but engagement. conversion and activation.
• Drive major initiatives, including the upcoming text.com rebrand and a GTM strategy refresh.
• Ship end-to-end: from initial concept through launch to measurable impact.
• Optimize the full user journey: page structure, messaging, UX flows, conversion paths, and treat websites as a core acquisition and activation channel.
• Balance the portfolio: keep existing properties healthy while supporting the shift toward Text as our primary product.
• Partner with other GTM teams and Product teams to align on shared goals and ship cross-functional work.
• Build scalable processes for research, content production, SEO, and development that work at our pace and scale.
• Own analytics and reporting: turn data into decisions.

Product Websites Manager

Communications

• Own the company’s brand voice, tone, and verbal guidelines. Develop communication frameworks for brand-critical and customer-facing content, including: marketing and GTM materials, product copy, corporate and investor communications, HR, recruiting, and employer-brand content.
• Create processes and tools that operationalize the brand at scale, enabling teams to apply brand principles consistently and efficiently.
• Review and provide feedback on high-impact communication assets across the organization, and personally craft or refine the most critical pieces when needed.
• Partner closely with writers, marketers, product teams, HR, and leadership to: improve clarity and quality of content, ensure consistency across teams and channels, help others do their best work within brand guidelines
• Act as a single point of accountability for brand language and narrative.
• Identify gaps or risks in how the brand is expressed and proactively address them

Brand Communications Lead

Account Manager

• Manage Enterprise Customer Portfolio: Take ownership of a portfolio of high-value Enterprise accounts, ensuring customers realize the full potential of our solutions.
• Consultative Selling: Understand customer needs and internal processes, provide tailored advice on how our solutions (LiveChat, ChatBot, HelpDesk, KnowledgeBase) can streamline their operations, enhance customer experience, and increase business outcomes.
• Onboarding and Training: Deliver smooth onboarding for new customers, ensuring they are effectively utilizing the platform. Provide continuous training and guidance to help customers expand their use of our products as their needs evolve.
• Relationship Building: Establish strong relationships with key stakeholders at customer organizations to facilitate renewal and retention. Act as the main point of contact for all account-related activities.
• Proactive Expansion Opportunities: Continuously monitor customer engagement to identify upsell, cross-sell, and add-on opportunities that align with customer goals. Proactively drive expansion by recognizing customer needs and recommending relevant products or services.
• Sales Cycle Management: Lead complex sales cycles, including account mapping, strategy development, and the creation of business cases that demonstrate the value of additional features or solutions.
• Product Expertise: Develop deep expertise in LiveChat, ChatBot, HelpDesk, and KnowledgeBase platforms, enabling you to deliver meaningful insights and drive better outcomes for customers.
• Waking through our Text transformation, customer migration, and spotting the risks immediately.
• Customer Advocacy: Create raving fans by ensuring customer satisfaction and promoting a customer-first culture. Collect feedback and collaborate with internal teams to improve products, services, and overall customer experience.
• Reporting & Metrics: Use data-driven insights to track account performance, measure success, and report on customer health. Develop action plans for accounts that may be at risk or in need of additional support.
• Collaboration: Work cross-functionally with Sales, Product, and Customer Support teams to ensure alignment and drive customer success initiatives.

Junior Key Account Manager

IT Support

• Provide day-to-day operational IT support for the organization.
• Own and manage support requests from intake through resolution using the Zendesk ticketing system.
• Maintain accurate and detailed documentation, records, and support notes in accordance with IT standards.
• Ensure the confidentiality, integrity, and security of company information and systems.
• Troubleshoot and resolve hardware and software issues on laptops, desktops, and peripherals, both remotely and on-site.
• Support and troubleshoot iOS and Android devices while ensuring compliance with mobile device management (MDM) policies.
• Assist with onboarding and offboarding activities, including device setup and access changes.
• Collaborate with IT team members on projects such as system upgrades, hardware refreshes, and technology rollouts.
• Clearly communicate technical information to non-technical users at all levels of the organization.
• Continue developing proficiency with new technologies, tools, and systems in a fast-paced environment.
• Participate in a rotating on-call schedule to provide after-hours or emergency support as needed.

IT Specialist

Growth Marketing

• Drive delivery: Ensure acquisition initiatives ship on time and meet the required quality standards.
• Track progress, surface risks early, unblock issues, and escalate when needed.
• Turn strategy into execution: not decks or wishlists.
• Reduce noise and protect the team’s focus.
• Lead and develop your team: Set clear goals and expectations for senior specialists.
• Run regular 1:1s focused on clarity, feedback, and growth.
• Coach people, give direct and actionable feedback, and support development.
• Build trust through consistency, good judgment, and follow-through.
• Translate direction into execution: Turn Demand Generation and GTM strategy into practical team plans.
• Prioritize work, sequence initiatives, and define success criteria.
• Balance speed with focus: fewer initiatives, better executed.
• Own team operations: Handle dependencies, coordination, and internal processes.
• Keep the acquisition machine running smoothly day to day.
• Continuously improve how the team works together.
• Partner across the organization: Work with Activation to ensure traffic arrives with context and intent.
• Support Sales with better signal quality, not vanity demand.
• Partner with Data to define and track what 'good demand' really means.
• Work closely with Tech Leads and specialists, leveraging their domain expertise while owning delivery and outcomes.

Customer Acquisition Manager

• Lead a flight department at KTEB airport
• Supervise assigned personnel
• Ensure compliance with policies and regulations
• Coordinate and review training for crew and maintenance
• Develop scheduling procedures for aircraft
• Conduct meetings with personnel for coordination
• Approve expense accounts for assigned personnel
• Participate in the hiring process

Client Aviation Manager, Falcon 900

• Supervises assigned personnel to ensure compliance with the policies and procedures contained in Solairus, FAA and other Manuals, as well as applicable regulations.
• Monitors the personal appearance, dress code, and conduct of all assigned personnel to achieve the highest standards.
• Maintains a current read and file of all Solairus Aviation memorandums.
• Coordinates, schedules and reviews applicable crew and maintenance personnel training with the appropriate training contractor.
• Coordinates all maintenance test, training and other flights not initiated by the client's normal scheduling system.
• Develops scheduling procedures with clients to promote reliable, efficient scheduling of aircraft.
• Approves and schedules through the flight coordinator Personal Time Off (PTO) for all assigned personnel.
• Updates the assigned flight coordinator regarding aircraft schedule changes and other matters that may affect the scheduling of aircraft and crews.
• Conducts meetings with all personnel to coordinate activities, identify problems, answer questions, pass information, and promote employee goodwill.
• Approves expense accounts for assigned personnel.
• Participates in the interview process of all assigned personnel to be employed by the operation.
• Solicits the Client Responsible Officer’s input and/or approval for all operational, personnel, and administrative issues of a substantive nature; Notifies the applicable Client Responsible Officer of anticipated needs for pilot relief.
• Submits written reports as required by the Operations Manuals with copies to the Client Responsible Officer.
• Revises all copies of manuals and publications assigned to aircraft.
• Maintains a Training Currency and Monthly Flight Time Record on each crewmember assigned to the account in accordance with the procedure detailed in the Solairus FOM.
• Ensures timely submission of training records, medicals, and other operations data to flight operations, as required.
• Promotes customer goodwill through high quality service and professional demeanor.
• Promotes the business reputation, the company image and goodwill of SOLAIRUS Aviation.
• Actively participates in the Safety Management System (SMS) implementation and initiatives and is familiar with SMS policies and procedures.

Client Aviation Manager

Ecommerce

• Designing, developing, and maintaining backend services that integrate with external e-commerce platforms (starting with **Shopify**).
• Building and optimizing APIs that power installation, configuration, and data synchronization between Text and external systems.
• Developing mechanisms for **sales tracking**, order history, and contextual data delivery across teams and products.
• Collaborating closely with other product teams (AI Agents, Close Deals, Reporting, and Inbox) to ensure consistent, reliable data flows.
• Contributing to backend architecture design and decisions, ensuring scalability, maintainability, and observability.
• Researching and proposing technical solutions for new integrations or automation opportunities.
• Taking ownership of your services end-to-end: from design and implementation to deployment, monitoring, and maintenance.
• Working in a collaborative environment that values **knowledge sharing**, **proactivity**, and **technical ownership**.

Senior Backend Engineer – E-commerce Integrations

• Supervise assigned personnel for compliance
• Monitor appearance and conduct of personnel
• Coordinate training with contractors
• Develop scheduling procedures with clients
• Manage personal time off schedules
• Conduct personnel meetings
• Approve expense accounts
• Participate in personnel interview process
• Maintain manuals and training records
• Promote customer goodwill

• Build and grow strategic relationships with hyperscalers (Google Cloud, AWS) and dedicated marketplace managers
• Lead the launch and ongoing development of our products on Google Cloud Marketplace and AWS Marketplace (process and go-to-market ownership)
• Design and execute a strategy that drives first commercial transactions (including achieving the required number of sales that unlock hyperscaler sales support)
• Work closely with Sales and Account Management teams on: selling through cloud marketplaces, enterprise procurement, billing, and purchasing processes, educating sales teams on when and how to sell via hyperscalers
• Track marketplace sales performance and actively maintain engagement with Google and AWS sales teams
• Initiate and drive joint sales activities (co-sell motions, introductions, shared pipeline)
• Build and continuously optimize internal processes that support cloud marketplace sales

Cloud Alliance Manager

Affiliate Manager

• Proactively researching and contacting potential business partners in line with the defined growth strategy
• Conducting outbound conversations (phone, email, LinkedIn, and other channels) to generate interest in the partner offering and qualify partners for next stages
• Identifying high-potential partners (resellers, integrators, service providers) aligned with our partnership model
• Collaborating with the partner and marketing teams on creating materials, campaigns, and acquisition support tools
• Systematically building and updating the partner pipeline in the CRM
• Actively reporting progress and insights from conversations, and recommending process improvements
• Supporting the early stages of partner cooperation, including initiating onboarding and handing partners over to the appropriate account owner

Product Websites Manager

Brand Communications Lead

Junior Key Account Manager

IT Specialist

Customer Acquisition Manager

Client Aviation Manager, Falcon 900

Client Aviation Manager

Senior Backend Engineer – E-commerce Integrations

Client Aviation Manager

Client Aviation Manager

Cloud Alliance Manager

Outbound Partner Acquisition Specialist