Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities.
You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams.
Lead, develop, and grow a team of 5-8 cloud engineers and architects across multiple time zones
Mentor engineers through regular 1:1s, performance reviews, and career development
Identify and remove organizational barriers to collaboration; foster a culture of trust, psychological safety, and mutual support
Participate in recruiting and hiring top talent into the organization
Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework
Develop multi-quarter roadmaps translating business objectives into technical programs with clear milestones, dependencies, and success criteria
Lead team participation in quarterly planning cycles
Lead capacity planning and resource allocation across concurrent initiatives
Define and track key performance indicators (KPIs) and service level objectives (SLOs) for cloud services
Present roadmaps, status updates, and strategic recommendations to executive leadership
Lead daily operations of planning, engineering, and supporting the public cloud platform
Provide technical guidance on public cloud architecture, services, and best practices
Champion operational excellence through automation, observability, and incident management
Establish, communicate, and advocate for operational and architectural best practices
Serve as an escalation point for complex technical challenges and incidents
Drive adoption of AI/ML capabilities and modern cloud services across the organization
Cultivate and leverage relationships within and across departments to achieve desired outcomes
Partner on shared infrastructure initiatives
Work effectively with enterprise architecture, security, networking, and development teams
Partner with FinOps teams on cloud cost optimization and financial forecasting
Manage vendor relationships with AWS, GCP, and other cloud service providers
Communicate complex technical concepts effectively to both technical and executive audiences
Lead development and enhancement of agile practices including backlog management, epic creation, sprint planning, and retrospectives
Materially improve team performance, quality of output, and service delivery metrics
Recommend and implement changes to policies and procedures affecting immediate and adjacent organizations
Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery
Support PCI-DSS, SOC 2, and other security compliance requirements
Serve as a 2nd level escalation point for critical incidents

Requirements

3+ years of hands-on AWS technical experience with deep knowledge of core services including EC2, ECS/EKS, Lambda, S3, RDS, VPC, IAM, CloudFormation, Systems Manager, and modern AWS architectures
AWS Certification required: AWS Cloud Practitioner or higher
3+ years of experience in a leadership role managing teams providing managed services or large-scale platform operations, including responsibility for career development and performance management
Proven project management expertise with experience developing and executing multi-quarter technical roadmaps and managing complex programs of work
Strong strategic planning skills with demonstrated ability to align technical initiatives with business objectives and communicate plans to executive stakeholders
Expert-level knowledge of Infrastructure as Code (Terraform, CloudFormation, Pulumi) and GitOps workflows
Deep understanding of cloud security, identity and access management, and compliance frameworks (PCI-DSS, SOC 2)
Experience with Agile and SAFe methodologies, including PI Planning, capacity planning, and dependency management
Solid practical knowledge of cloud-native technologies, container orchestration (Kubernetes), CI/CD pipelines, and DevOps practices
Experience with observability and monitoring tools (CloudWatch, Datadog, Prometheus, Grafana, or similar)
Excellent communication skills across technical and executive audiences
Experience managing globally distributed remote teams across multiple regions and time zones
Highly Desirable: Multi-cloud experience (AWS and GCP) with hands-on implementation experience
Additional AWS certifications (Security Specialty, Advanced Networking, etc.)
Experience with FinOps practices, cloud cost optimization, and financial planning
Knowledge of AI/ML services and modern data platform architectures
Contribution to open-source projects or technical community involvement
Experience with platform engineering and developer experience (DevX) initiatives

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AWSEC2ECSEKSLambdaS3RDSVPCIAMCloudFormation

Soft Skills

leadershipmentoringstrategic planningcommunicationcollaborationperformance managementteam developmentproblem-solvingrelationship buildingorganizational skills

Certifications

AWS Cloud PractitionerAWS Security SpecialtyAWS Advanced Networking