Live Nation Entertainment

Client Support Specialist – Contract

Live Nation Entertainment

contract

Posted on:

Location Type: Remote

Location: Montana • Oklahoma • United States

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Job Level

Junior

About the role

  • Develop and maintain excellent client relationships
  • Meet and exceed client service level agreements
  • Advise and assist with reporting
  • Coordinate upgrades and hardware replacements at client sites
  • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
  • Maintain customer contacts to enable accurate tracking and reporting
  • Provide high level marketing support on Ticketmaster no-cost solutions
  • Provide onsite event support and afterhours office support
  • Support for Ticketmaster ONE, Host System & Access Control
  • Communicate product updates, new features and functionality to client base
  • Research client/customer complaints about service levels
  • Troubleshoot software and hardware issues — Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster
  • Resolve issues with Customer Service for events with problems and/or special circumstances

Requirements

  • H.S. diploma or equivalent
  • BA/BS degree is preferred
  • 1+ years of experience with the Ticketmaster System and/or various ticketing system
  • Overall awareness of the entertainment and sports business is important
  • Box Office experience is a plus
  • Knowledge of how TM departments impact on one another, and on outside clients is a plus
  • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
  • Archtics experience is preferred
  • Strong Microsoft Word, Powerpoint and Excel skills
Benefits
  • Medical, vision, dental and mental health benefits for you and your family
  • Free concert tickets
  • Generous paid time off including paid holidays, sick time, and personal days
  • 401(k) program with company match
  • Stock reimbursement program
  • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
  • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
  • Volunteer time off
  • Crowdfunding match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Ticketmaster SystemArchticsAccessManagerREPGENEvent BaseMicrosoft WordMicrosoft PowerPointMicrosoft Exceltroubleshootingreporting
Soft Skills
client relationship managementcommunicationproblem-solvingcustomer serviceadvisingcoordinationsupporteducationresearchtracking
Certifications
H.S. diplomaBA/BS degree