Live Nation Entertainment

Operations Assistant

Live Nation Entertainment

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

Tech Stack

Unity

About the role

  • Administering employee engagement, venue staffing and guest service division-wide goals in partnership with the Assistant General Manager and Operations Manager.
  • Plan and coordinate processes and activities associated with employee engagement and guest service.
  • Partner with front line event staff to create encore moments and ensure service standards are communicated pre-event and demonstrated during and post event.
  • Close the venue after shows including picking up waste and properly storing event equipment such as chairs, barricade, Etc.
  • Administrator for the guest service, recognition and employee training system(s).
  • Administer anniversary service awards and other employee recognition and guest service programs.
  • Research best practices and collaborate with management to develop venue opportunities to increase employee engagement and increase guest satisfaction.
  • Participate in recruitment events focused on obtaining candidates; support scheduling and execution of hiring events and maintain funnel of candidates.
  • Prepare candidates & maintain ongoing communication for onboarding requirements and communicate work schedules/shifts with employees.
  • Help facilitate new employee trainings and manage applicable venue service program budget and process vendor invoices.
  • Work directly with the Ops Manager and Security Supervisor to perform day of show duties; respond to elevated staff/guest inquiries and concerns regarding shows, artist meet and greet packages, amenities, VIP program and seat upgrades.
  • Work through and correct guest concerns and complaints regarding security and customer service-related situations; follow up with Security and Guest Services teams to ensure service standards are met.
  • Perform opening/running/closing duties according to Live Nation policy; inform guests of venue amenities & make recommendations.
  • Maintain line of sight/atmosphere control by circulating through work area and reporting any issues; suggestive selling of venue products and services when applicable.
  • Keep current on all Standard Operating Procedures and effectively communicate them to team members; create pre-shift sheet and relay information from management directly to staff.
  • Turn in all lost and found articles to Box Office; ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies; ensure proper line of sight maintenance by all staff and security of Back of House areas.
  • Lead all pre-shift meetings prior to start of shift; communicate to M.O.D. any issues and work with M.O.D. to resolve guest issues; complete incident reports and collect witness statements; assist MOD with all ejection logs and incident reports.

Requirements

  • Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
  • Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
  • Prioritization of duties and effective communication skills
  • Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
  • Read guests to anticipate their needs
  • Turn potentially negative situations into positive ones
  • Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
  • High School Diploma required
  • Must be able to maintain composure and organization in an often hectic and loud environment.
  • Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Possess a positive outlook, strong communication skills and the ability to engage others.
  • Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
  • 1 year’s plus of administrative experience.
  • 2-3 years’ plus of work experience in a comparable role.
  • 1-2 years’ plus of leadership experience.
  • Has a natural interest in helping others and a heart for service.
  • Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
  • Must be able to lift 30 lbs. using proper lifting techniques.
  • Bachelor's degree in Communications, Marketing, Business, Human Resources, Events or something comparable preferred.
  • Public speaking or meeting facilitation skills are a plus.