Customer Support

• Manage large accounts in the education sector and ensure clients feel they are receiving the highest level of customer service
• Be responsible for overall customer satisfaction and work to delight them with our products and services
• Develop renewal strategies to ensure clients continue using our products and services in the future
• Monitor the progress of each account and work to resolve any issues that may arise
• Collaborate with other internal teams to ensure customer needs and expectations are met
• Provide support in critical situations and ensure adopted solutions meet customers' needs and expectations
• Hold regular meetings with clients to ensure we are meeting our contractual agreements and expectations.

Customer Success Consultant

• Manage large accounts in the education sector and ensure clients feel they are receiving the highest level of customer service;
• Be responsible for overall customer satisfaction and work to delight them with our products and services;
• Develop renewal strategies to ensure customers continue using our products and services in the future;
• Track the progress of each account and work to resolve any issues that may arise;
• Collaborate with other internal teams to ensure customer needs and expectations are met;
• Provide support in critical situations and ensure that the solutions implemented meet customers' needs and expectations;
• Conduct regular meetings with customers to ensure we are meeting our agreements and contractual expectations.

• Manage large accounts in the education sector and ensure customers feel they are receiving the highest level of customer service
• Be responsible for overall customer satisfaction and work to delight customers with our products and services
• Develop renewal strategies to ensure customers continue using our products and services
• Monitor the progress of each account and work to resolve any issues that may arise
• Collaborate with other internal teams to ensure customer needs and expectations are met
• Provide support in critical situations and ensure adopted solutions are appropriate for customers' needs and expectations
• Conduct regular meetings with clients to ensure we are meeting our contractual agreements and expectations.