Little Sleepies

Retail Director

Little Sleepies

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Salary

💰 $175,000 - $200,000 per year

Job Level

Lead

About the role

  • Build, inspire, and lead an exceptional store team that delivers a memorable customer experience.
  • Design service standards and training to ensure consistent, high-quality customer interactions.
  • Develop sales targets, customer service goals, and KPIs, ensuring teams are aligned and performance-driven.
  • Implement strategies that create community connections and build long-term loyalty.
  • Establish SOPs to streamline store operations and enhance the customer experience.
  • Lead the planning and execution of store launches, overseeing recruitment, merchandising, and inventory planning.
  • Develop retail-specific systems for inventory management, reporting, and daily operations.
  • Support inventory strategies, working with senior leadership, demand planning and allocation to ensure optimal stock levels.
  • Partner with brokers to identify prime retail locations that fit the Little Sleepies brand and customer profile.
  • Lead lease negotiations, securing favorable terms while balancing cost-effectiveness with location value.
  • Create detailed business cases for new stores, including P&L, ROI, and payback analyses.
  • Work with design and construction teams to create a store concept that represents the Little Sleepies brand and customer experience.
  • Manage relationships with contractors, architects, and suppliers, ensuring quality and efficiency.
  • Oversee budgets and timelines, ensuring stores are built on time and within budget.
  • Oversee the facilities and maintenance of all stores, partner with local teams and vendors to ensure repairs, improvements, and installations take place accurately and in a timely manner.
  • Partner with merchandising to optimize product flows and displays that drive engagement and conversion.
  • Direct the development of permanent and seasonal POS materials aligned with brand standards.
  • Identify and empower team members to act on revenue driving, process improvement, and cost-saving opportunities.
  • Partner with marketing to create in-store activation programs that integrate with our online presence.
  • Implement local marketing initiatives that resonate with the community and support store traffic goals.

Requirements

  • Minimum 10 years of direct retail experience, with a background in store-level leadership, progressing to multi-site management.
  • Extensive experience in (a) Store Leadership and Customer Experience, and (b) Operations, with a track record in multi-site management and cross-functional collaboration.
  • Ideally familiar with the LA retail market, including site selection and customer demographics.
  • Understanding of compliance with brand standards and guidelines for customer service, store design, and overall customer experience.
  • Proven experience working with People, Merchandising, Demand Planning/Allocation, Marketing, and Finance teams at HQ.
  • Based in LA, with 50% travel to support store openings, team development, and operational oversight.
  • Proficient in retail management systems, inventory tools, and business case analysis.
  • Strong people leader with the ability to recruit, develop, and manage high-performing teams.
  • Committed to making the first store a flagship model for future growth; passionate about creating a scalable retail experience.
Benefits
  • Health, dental, and vision insurance
  • Paid time off, vacation
  • Sick days
  • Paid holidays
  • Short and long-term disability
  • Life insurance
  • 401(k)
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Home office stipend
  • Internet stipend
  • Company discount
  • Team building activities
  • Company-issued computer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
store leadershipcustomer experienceoperations managementinventory managementbusiness case analysisP&L analysisROI analysismerchandisingdemand planningcross-functional collaboration
Soft Skills
team leadershiprecruitmentdevelopmentprocess improvementcost-savingcommunity engagementcommunicationstrategic planningrelationship managementproblem-solving