Literati

Customer Support

• Answering customer inquiries via phone and email
• Providing personal customer service to the contact running the book fair at the school
• Checking in with the contact at the school to help run their fair
• Distributing resources to the book fair contact to assist in book fair planning and operation
• Providing internal support for Business Development Reps and Account Managers
• Using Google Sheets, Slack and Salesforce
• Facilitating customer requests to ensure the fairs stay stocked through their duration
• Updating the CRM as customer inquiries are solved
• Operating and helping instruct customers on how to use the Square register

Customer Support Associate, Book Fairs – Seasonal Full Time