Seasonal Full-Time BF Support Associate

Literati

Seasonal Support Associate providing customer service for school book fairs via phone and email. Coordinating resources and facilitating requests to ensure successful book fair operations.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Answering customer inquiries via phone and email
Providing personal customer service to the contact running the book fair at the school
Checking in with the contact at the school to help run their fair
Distributing resources to the book fair contact to assist in book fair planning and operation
Providing internal support for Business Development Reps and Account Managers
Using Google Sheets, Slack and Salesforce
Facilitating customer requests to ensure the fairs stay stocked through their duration
Updating the CRM as customer inquiries are solved
Operating and helping instruct customers on how to use the Square register

Requirements

What you’ll need

Excellent communication and interpersonal skills
Comfortable providing support via phone and email
Ability to work independently and as part of a team
Strong attention to detail and accuracy
Ability to prioritize, multitask and stay organized
Comfortable following documented processes and workflows
Proficient in using resources to provide great customer service
Experience answering phones and emails
Strong organizational skills
Flexibility to change tasks throughout the day

Benefits

Comp & perks

As a seasonal employee, this position is not eligible for standard employee benefits, except those required by applicable federal, state, and local law.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM UpdatingSquare Register OperationResource DistributionInquiry Resolution

Soft Skills

Interpersonal SkillsAttention to DetailMultitasking AbilityFlexibility