ListEngage

IT Support

• Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals.
• Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives.
• Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies.
• Drive growth by identifying value driven opportunities within the existing customer base.
• Lead the technical discovery process to assess current environments and recommend solutions based on best practices.
• Provide consultative guidance on leveraging Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and other cloud technologies.
• Deliver high-impact presentations to customers, illustrating the business value of the proposed solutions.
• Act as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer needs are met.
• Support pre/post-project activities, including customer discovery, training, and managed services.
• Analyze client data to identify opportunities for further solution enhancement and provide recommendations for future growth.
• Stay updated on the latest developments in multi-cloud architectures, Salesforce releases, and digital transformation strategies.

Enterprise Architect