Business Analyst

ListEngage

Business Analyst providing critical business perspective to Salesforce technical implementation for various projects. Lead business process discovery and document detailed requirements for successful project delivery.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

The Business Analyst provides a critical business perspective to Salesforce technical implementation or expansion projects (Data Cloud, CRM, Cross-Cloud, etc.)
Understand and document business requirements related to the project
Lead business process discovery sessions and document detailed business requirements, user stories, measurement criteria, and acceptance criteria
Create compelling ROI cases for customers, and the associated KPIs and measurement tactics to track ROI throughout a project
Work with the technical team to ensure projects are designed with the end state in mind
Design and develop business process maps/diagrams
Document results of the project based on the KPIs aligned on during discovery
Create and maintain documentation, including user stories, process maps, and functional specifications
Work with technical managers, architects, and other stakeholders to capture requirements
Prepare groomed user stories for development
Key player during UAT, Training, and project rollout to ensure smooth go live and user adoption
Stay up-to-date on the latest in Salesforce technology

Requirements

What you’ll need

Bachelor’s degree and/or related field experience; advanced degree preferred
5+ years of professional experience with 3+ years’ in a technical consulting role
Agile project methodology experience
Experience in requirement gathering and user story elaboration for migrating the large enterprise size applications into Salesforce
Experience in functional solution design for custom business applications using the Salesforce platform
Salesforce experience, especially in CRM and Data Cloud
Salesforce certifications, especially: Salesforce Business Analyst, Salesforce Data Cloud Consultant, Salesforce CRM Administrator
Exceptional communication and listening skills
Strong business acumen
Strong technical aptitude with an understanding of Salesforce.com clouds and capabilities
Ability to work in a fast-paced, deadline driven, team-oriented environment
Natural problem-solver: comfortable with complexity and ambiguity
Ability to work during normal US business hours

Benefits

Comp & perks

Competitive salary and performance-based incentives
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for professional development and career growth
A collaborative and inclusive work environment
100% remote work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Process MappingFunctional Solution DesignKPI MeasurementTechnical ConsultingData Cloud Implementation

Soft Skills

Exceptional CommunicationStrong Business AcumenNatural Problem-SolverTeam-OrientedAdaptability

Certifications

Salesforce Business AnalystSalesforce Data Cloud ConsultantSalesforce CRM Administrator