Linus Health

Project Manager

• Manage customer implementations from kickoff through go-live
• Build and maintain project plans, timelines, and action items
• Coordinate activities across Customer Success, Product, Engineering, Clinical, and Sales
• Schedule meetings and keep projects on track
• Manage risks, dependencies, and issue resolution
• Coordinate customer onboarding, training, integrations, and go-live readiness
• Maintain project documentation and provide regular status updates
• Support continuous improvement of implementation processes and documentation
• Manage customer communications throughout the implementation lifecycle, including project updates, training communications, release announcements, and other customer-facing communications

Project Manager, Connected Care

Customer Support

• Serve as the primary point of contact for customer support and ongoing customer success
• Manage incoming customer requests through the Linus Support Portal, email, phone, meetings, and chat
• Resolve customer issues or coordinate with Product, Engineering, Clinical, and Customer Success teams for timely resolution
• Monitor customer health and proactively identify opportunities to improve adoption and satisfaction
• Conduct customer check-ins and business reviews as appropriate
• Identify customer trends and recommend improvements to workflows, documentation, and product enhancements
• Own customer communication plans across all customer touchpoints
• Develop and distribute customer newsletters, release notes, product announcements, implementation updates, and educational communications
• Coordinate customer email campaigns and other communication channels
• Create customer-facing documentation, FAQs, knowledge base articles, training materials, and best practices
• Ensure messaging is consistent, timely, and aligned across the customer lifecycle
• Coordinate customer onboarding and training activities
• Manage device logistics and customer fulfillment requests
• Track customer support metrics and SLA performance
• Develop scalable customer success and support processes
• Maintain support documentation and internal knowledge resources
• Support special projects that improve the customer experience

Project Manager, Connected Care

Customer Experience Manager