Customer Experience Manager

Linus Health

Customer Experience Manager supporting healthcare SaaS customers for Linus Health, a digital health company transforming brain health. Owning support, communications, onboarding, and customer operations.

Posted 8/6/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Support, with a focus on healthcare organizations and SaaS products. Proficient in creating effective customer communications and managing customer relationships to enhance satisfaction and adoption.

Highest-signal resume keywords

Customer Success ManagementHealthcare SaaS ExperienceZendesk ProficiencyProject Management SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer CommunicationDocumentation CreationCustomer OnboardingCustomer Support Metrics TrackingWorkflow Improvement

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsAbility to Manage Multiple PrioritiesPassion for Customer Experience

Tools & Technologies

ZendeskLinus Support Portal

Industry Keywords

Customer SupportCustomer OperationsHealthcare OrganizationsCustomer Success ProcessesCustomer Fulfillment

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer support and ongoing customer success
Manage incoming customer requests through the Linus Support Portal, email, phone, meetings, and chat
Resolve customer issues or coordinate with Product, Engineering, Clinical, and Customer Success teams for timely resolution
Monitor customer health and proactively identify opportunities to improve adoption and satisfaction
Conduct customer check-ins and business reviews as appropriate
Identify customer trends and recommend improvements to workflows, documentation, and product enhancements
Own customer communication plans across all customer touchpoints
Develop and distribute customer newsletters, release notes, product announcements, implementation updates, and educational communications
Coordinate customer email campaigns and other communication channels
Create customer-facing documentation, FAQs, knowledge base articles, training materials, and best practices
Ensure messaging is consistent, timely, and aligned across the customer lifecycle
Coordinate customer onboarding and training activities
Manage device logistics and customer fulfillment requests
Track customer support metrics and SLA performance
Develop scalable customer success and support processes
Maintain support documentation and internal knowledge resources
Support special projects that improve the customer experience

Requirements

What you’ll need

3–5 years of experience in Customer Success, Customer Support, Account Management, or Customer Operations
Experience supporting healthcare organizations or healthcare SaaS products
Excellent written and verbal communication skills
Experience creating customer communications, documentation, newsletters, or training materials for a variety of audiences
Strong organizational and project management skills
Experience with Zendesk or similar customer support platforms
Passion for delivering exceptional customer experiences
Ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to collaborate cross-functionally

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Linus Health Website LinkedIn All Job Openings 51 - 200 employees Founded 2019 🏥 Healthcare 🤖 Artificial Intelligence ☁️ SaaS 💰 $55M Series B - Linus Health on 2021-07 Healthcare
Artificial Intelligence
SaaS Linus Health is a digital health company that provides a science-driven cognitive assessment platform using AI and validated, process-based metrics to enable earlier detection, clinical decision support, and proactive brain health care. Its flagship assessment (the CCE) and other digital tools modernize traditional cognitive tests (e. g. , clock drawing) for use across medical practices, health systems, life sciences research, payers, and clinical trials. Linus Health emphasizes research validation (over 160 publications), FDA/MHRA/Canada Health registration, and partnerships to support screening, trial optimization, and population-level cognitive insights. Customer Experience Manager Job not on LinkedIn 🔥 5 minutes ago 🍂 Massachusetts – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for customer support and ongoing customer success
Manage incoming customer requests through the Linus Support Portal, email, phone, meetings, and chat
Resolve customer issues or coordinate with Product, Engineering, Clinical, and Customer Success teams for timely resolution
Monitor customer health and proactively identify opportunities to improve adoption and satisfaction
Conduct customer check-ins and business reviews as appropriate
Identify customer trends and recommend improvements to workflows, documentation, and product enhancements
Own customer communication plans across all customer touchpoints
Develop and distribute customer newsletters, release notes, product announcements, implementation updates, and educational communications
Coordinate customer email campaigns and other communication channels
Create customer-facing documentation, FAQs, knowledge base articles, training materials, and best practices
Ensure messaging is consistent, timely, and aligned across the customer lifecycle
Coordinate customer onboarding and training activities
Manage device logistics and customer fulfillment requests
Track customer support metrics and SLA performance
Develop scalable customer success and support processes
Maintain support documentation and internal knowledge resources
Support special projects that improve the customer experience 🎯 Requirements
3–5 years of experience in Customer Success, Customer Support, Account Management, or Customer Operations
Experience supporting healthcare organizations or healthcare SaaS products
Excellent written and verbal communication skills
Experience creating customer communications, documentation, newsletters, or training materials for a variety of audiences
Strong organizational and project management skills
Experience with Zendesk or similar customer support platforms
Passion for delivering exceptional customer experiences
Ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to collaborate cross-functionally Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Insurance Customer Support Associate 🔥 40 minutes ago TTEC 10,000+ employees 📣 Marketing 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Remote insurance customer support associate for TTEC, a customer-experience company serving major global brands. Resolving customer issues while protecting patient privacy and delivering compassionate service. 🇺🇸 United States – Remote 💵 $14 - $17 / hour 💰 $1.5G Post-IPO Debt - TTEC on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Insurance Customer Support Associate 🔥 40 minutes ago TTEC 10,000+ employees 📣 Marketing 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Remote insurance customer support associate answering customer communications and resolving issues for TTEC. Supporting customer experiences through research, compassionate product guidance, and HIPAA-compliant service. 🇺🇸 United States – Remote 💵 $14 - $17 / hour 💰 $1.5G Post-IPO Debt - TTEC on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Support Associate 🔥 40 minutes ago TTEC 10,000+ employees 📣 Marketing 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Insurance Customer Support Associate supporting brokers with healthcare insurance benefits, claims, enrollment, and billing. TTEC delivers customer-experience services powered by humanity and technology. 🇺🇸 United States – Remote 💵 $17 / hour 💰 $1.5G Post-IPO Debt - TTEC on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Insurance Customer Support Associate 🔥 40 minutes ago TTEC 10,000+ employees 📣 Marketing 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Insurance customer support associate answering customer communications and resolving issues remotely in New Mexico. TTEC delivers technology-enabled customer experiences for global brands. 🇺🇸 United States – Remote 💵 $14 - $17 / hour 💰 $1.5G Post-IPO Debt - TTEC on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Insurance Customer Support Associate 🔥 42 minutes ago TTEC 10,000+ employees 💼 Consulting 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote insurance customer support associate for TTEC, a customer-experience services company. Answering communications, researching solutions, and resolving customer issues from El Paso. 🇺🇸 United States – Remote 💵 $14 - $17 / hour 💰 Post-IPO Debt on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs